After Hours Customer Account Specialist

Job Description

Job Description

Pay Range : $19-$22

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect.

We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers.

Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities : What you will do

Perform Customer Service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department.

Provide assistance to National Account teams. Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative / Customer Account Managers assigned to the account(s).

• Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.
• Serve as Customer and Driver's first line of communication and refer Customer / Driver to the proper department if / when necessary (i.

e. Pricing, claims, etc.).

• Monitor and trace loads so that follow up can be made to Customers regarding late pickups and or deliveries.
• Assist in collecting and maintaining current Customer information in the system.
• Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications : What you need to bring

• Previous experience in transportation industry required.
• Working knowledge of MS Office (Excel and Word) required.
• Associates' degree or equivalent combination of education and / or experience required.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Microsoft Office Suite
• Report generation
• Mathematical, analytical and problem solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and to identify discrepancies
• Previous knowledge of system analytics helpful

What we offer :

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes :
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance
• Paid Time Off
• Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories.