POSITION ACCOUNTABILITIES
- Provides technical support for customer and rail operations EDI (Electronic Data Interface) transaction sets
- Assist with managing EDI related small enhancements or projects that require a LOE
- Ensure accurate EDI contacts
- Assist with data loads for UAT and performance testing
- Provides exceptional customer service
- Ensures proper documentation of incidents, emails, requests, and follows established ticketing processes
- Comprehensive understanding of X12 and EDI Standards for rail
- Implements proactive problem resolution measures for internal and external customers
- Ability to manage multiple tasks at times of adversity
- Ability to work cross functionally with internal stake holders to drive change aligned with the organization’s initiatives
- Manage customer accounts from Canada, US and Mexico
- Escalates and provides critical incident support as needed
- Follows up with customers, provides timely updates and sees problems through to the end
- Participate rotational 24*7 On call support
POSITION REQUIREMENTS
- Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience
- 1-2 years of experience in EDI (Electronic Data Interface)
- 2 + years of phone based customer service or call center experience is preferred
- Experience communicating technical information to non-technical audience, one 1 year preferred
- Basic foundation knowledge of the rail or transportation industry 2 years is preferred
- Strong communication skills in both English is required and Spanish is preferred
WHAT CPKC HAS TO OFFER
- Flexible and competitive benefits package
- Employer Funded Retirement Plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
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