Field Service Tech (Greenville, SC Area)

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

Install, service, troubleshoot, repair, and perform maintenance on various retail security management solutions including : Electronic Article Surveillance systems (EAS), RFID systems, CCTV and Network Video Systems.

Able to run low voltage cabling and or CAT 6 type wiring as required for installation or service

Evaluates, diagnoses, troubleshoots, re-configures, and tests equipment and devices associated with repairs, as necessary

Performs upgrades and additions to systems to increase functionality and usability

Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized

Maintain an accurate parts inventory at levels that insure a first time fix

Demonstrate and train customers how to use their equipment properly

Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.

Take care of other tasks as needed

What we look for

High School Diploma or GED

Associate degree in Electronics and / or Networking, or career equivalent required, military experience preferred

General knowledge of electronics required

Strong understanding of Networking fundamentals

Excellent written and oral skills

Must have a valid driver’s license

Working Knowledge of MS Office and basic PC skills

Highly organized, strong interpersonal skills and ability to work independently

Willing to obtain or have State License as required. (State Dependent)

Must have a mechanical aptitude and be able to use hand and power tools

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Strong organizational skills, positive attitude, and an ability to learn quickly

Must be capable of working independently or as a team

Ability to complete all JCI required EAS and Video trainings and certifications

Ability to travel, work overtime and weekends as needed

Able to read and interpret blueprints and Scope documents

Ability to mentor and train others

Ability to perform service on more complete integrated solutions

Preferred Skills :

Networking Certification

3 years or more work experience installing or servicing IP cameras and DVR / NVR systems

Highly adaptive to industry changes as they come and a strong work ethic

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.