Associate, Technical Customer Care

Description

Are you passionate about providing exceptional technical support and resolving complex issues? CoreLogic is seeking someone that is dedicated and customer-focused to join our team.

You will be responsible for delivering efficient and effective basic technical issue resolution to our valued customers, ensuring their technology-related concerns are resolved promptly and with utmost satisfaction.

JOB DUTIES

Support both internal and external users with basic technical and application issues / questions

Manage inbound inquiries on behalf of client, acting as an extension of our client

Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web

Provide first level assistance for defined technical problems and escalate issues per business guidelines

Complex use of multiple systems to service customer inquiries (can be up to 10 systems)

Interpret and diagnose issues by reviewing logs, scripts or debugging applications

Accurately documents every interaction within CRM and ticketing systems

Consult knowledge database to optimize resolutions and follow through on resolution

Provides timely follow up to close the loop with customers per business guidelines

Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened

Must adhere to strict schedule and meet attendance guidelines

Job Qualifications : JOB QUALIFICATIONS

JOB QUALIFICATIONS

High school diploma or GED required

Two-year technical degree or 1-year technical work-related experience strongly preferred

1+ years of customer support experience required; 2 years or more preferred

Technical help desk or Contact Center experience is a plus

Aptitude for providing excellent customer service

Strong communication skills including written for email communications (grammar, punctuation, spelling)

Problem solving skills

Effective listening skills

Telephone etiquette

Able to multi-task while speaking with a customer for most efficient service delivery

Working knowledge and proficient with Microsoft Office Suite

Meet attendance schedule with dependability and consistency per business guidelines

CoreLogic's Diversity Commitment :

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values.

We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here : . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M / F / Veteran / Disability :

CoreLogic is an Equal Opportunity / Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

CoreLogic maintains a Drug-Free Workplace.