Calling all change-makers, advocates, innovators, and allies...
The appointee will be responsible for providing thorough client and employee assessments. Independent problem-solving ability, a team-oriented attitude, excellent follow-up skills, and highly developed conversation skills combined with good interpersonal skills are required.
PC proficiency is required*
We work in a very close team environment and do not do well with toxic or harmful traits.
We offer competitive benefits, pay, and a great work environment.
Hiring immediately!
If you are a compassionate, caring person, who would like to be an amazing addition to a team, then look no further!
Schedule : Full-time, day shift
Responsibilities
- Answer incoming calls in a friendly professional and knowledgeable manner.
- Create and maintain client and Caregiver schedules with an emphasis on creating high-quality matches and developing extraordinary relationships.
- Monitor, mediate, and log all client and Caregiver activity utilizing the software system.
- Follow up with all client and Caregiver issues to ensure their problems are resolved.
- Enter and maintain accurate client and Caregiver records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to meet our current client needs better.
- Recognize and capture opportunities to increase service hours in scenarios to enhance and / or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
- Conduct Client Quality Assurance visits as needed.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with the franchise owner, colleagues, caregivers, clients, and family members.
- Adhere to all company policies, procedures, and business ethics codes and ensure they are communicated and implemented within the team.
Qualifications
- High School graduation or equivalent.
- Previous experience in home care / medical staffing required (2 years).
- Ability to work in a team environment required.
- Excellent written and verbal communication skills are required.
- Ability to multitask with effective interpersonal skills as well as sound judgment and good decision-making skills.
- Ability to manage escalated issues to customers' satisfaction and work unsupervised.
- Must be Bilingual (English and Spanish).
- PC literacy is required. Proficient in MS Office (Word, Excel, and PowerPoint) .
Please fill out this form
https : / / forms.gle / H9JvJdkg5KvMkrGQ6
or send us your resume to
gdearmas@homeinstead.com
with the job title.
Home Instead is a national franchise that provides a variety of services to seniors in their own homes. We have been providing exceptional in-home care in the Miami-Dade market for 21 years.
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