Client Retention Director

COTIVITI, INC. Client Retention Director SOUTH JORDAN, Utah Apply Now

The Client Retention Director is a role within the Go-To-Market team dedicated to partnering with Cotiviti's internal Sales, Client Engagement, and the business unit to successfully renew strategic or named clients with favorable terms and conditions.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

The Client Retention Director is responsible for independently leading assigned deals and working as a member of a collaborative team.

The role will be responsible for proactive management of the renewal schedule for assigned clients working with the business units, Legal, and Finance.

This role will prepare internal renewal strategy materials, facilitate client-ready renewal proposal packages for clients, facilitate client commitment to terms, and memorialize such in a contract.

This role is vital within Cotiviti to collaborate across the matrix (Sales, Client Engagement, Legal, Finance, BU) to execute sound business renewals that are supportive of the business needs for both our clients and Cotiviti.

Partnering with Sales and Client Engagement VPs, the Client Retention Director will deploy best practices and efficient use of internal resources without compromising baseline terms, scope, or financial terms and identifying potential growth opportunities during the renewal process.

Responsibilities

• Facilitate and lead the creation of territory account renewal plans with the Client Engagement SVP.
• Lead the coordination with Sales and Client Engagement to develop the renewal plan.
• Co-lead the client discovery calls with the assigned Client Engagement lead.
• Set named deal renewal strategies in collaboration with the assigned Client Engagement Lead.
• Create Gold Team presentations and document essential interactions / approvals with key Cotiviti and client business leaders.
• Provide status updates to the assigned account team, detailing successes and risks with mitigation recommendations.
• Coordinate cross-selling / optimization activities with Sales VP and Client Engagement.
• Create presentations for online and onsite meetings.
• Lead renewal package presentations.
• Fulfill takeaways from presentations and discussions.
• Participate in RFI and RFP submissions for competitive renewals.
• Manage timely contract administration process and participate in contract negotiations, providing needed contract scope and term for efficient completion with Legal.
• Target to complete most renewals by 60-90 days prior to the renewal effective date.
• Complete all responsibilities as outlined in the annual performance review and / or goal setting.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required.

This job description does not constitute an employment agreement and is subject to change as needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor's degree is required.
• 5+ years of sales, contract negotiation or client management experience in renewals and upsells to existing large health plan clients.
• Must possess the ability to work both independently leading assigned deals and working as a member of a collaborative team.
• Must be willing to travel up to 20%.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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