General Manager (A&W)
Las Vegas PetroleumFairview, KS, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionLead, motivate, and support a team of employees, ensuring that they are delivering excellent customer service and following company policies and procedures. Hire, train, and onboard new team members, ensuring they understand their roles and A&W's standards. Provide coaching, feedback, and ongoing training to staff to enhance their skills, improve performance, and ensure a high level of customer satisfaction. Foster a positive, team-oriented work environment and promote employee engagement. Schedule staff to ensure appropriate coverage during peak times, while managing labor costs effectively. Ensure that all customers receive exceptional service in a friendly and timely manner. Address customer complaints or concerns promptly and professionally, ensuring that any issues are resolved to the customer’s satisfaction. Monitor and maintain high standards for guest service, ensuring that customers have a positive and memorable experience at the restaurant. Stay visible in the dining area, interacting with customers to gather feedback and ensure a high level of satisfaction. Manage the restaurant’s budget, ensuring that the restaurant operates within financial parameters, including food, labor, and operational costs. Monitor and analyze sales trends, labor costs, and other financial reports to drive profitability and ensure the restaurant meets its financial goals. Help implement cost-control measures and maximize revenue opportunities, including up-selling, promotions, and managing waste. Ensure proper cash handling procedures are followed, and perform cash audits and reconciliation as needed. Ensure the restaurant complies with all local, state, and federal regulations, including health and safety codes, food safety, sanitation, and labor laws. Conduct regular checks and audits to ensure food safety standards are met, including temperature checks, food storage, and hygiene practices. Maintain a safe work environment by ensuring all safety protocols are in place and staff members are trained in safe work practices. Support local marketing efforts to increase restaurant traffic and brand awareness. Participate in promotional campaigns, events, and local community outreach efforts to help grow the restaurant’s customer base. Implement company-wide promotional strategies to ensure success at the local level. Education : High school diploma or equivalent (required); college degree in business, hospitality management, or related field is a plus. Experience : At least 3-5 years of experience in a managerial role within the restaurant or food service industry. Leadership : Strong leadership skills with the ability to motivate, develop, and manage a diverse team. Customer Service : Excellent customer service skills with a focus on guest satisfaction and maintaining a positive dining experience. Financial Acumen : Strong understanding of financial management, including budgeting, P&L management, and cost control. Problem-Solving : Ability to make decisions quickly and resolve operational issues effectively. Communication : Excellent communication and interpersonal skills to interact with staff, customers, and upper management. Organization : Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Time Management : Ability to prioritize and delegate tasks effectively in a fast-paced environment. Ability to stand and walk for extended periods. Ability to lift and carry up to 50 pounds. Ability to work in a fast-paced environment while managing multiple tasks at once. Ability to work in varying kitchen and restaurant conditions, including temperature fluctuations.
Key Responsibilities :
1. Operational Management :
- Oversee all day-to-day restaurant operations, ensuring the establishment runs smoothly and efficiently.
- Ensure all food is prepared to A&W’s quality standards, including maintaining consistency and presentation.
- Manage inventory, including ordering, receiving, and organizing supplies, ensuring there are no shortages or waste.
- Ensure restaurant cleanliness and adherence to health and safety standards, maintaining a safe and sanitary environment.
- Oversee opening and closing procedures, including securing the restaurant, cash handling, and ensuring the restaurant is properly prepared for the next shift.
2. Staff Management & Development :
3. Customer Service Excellence :
4. Financial Management :
5. Health & Safety Compliance :
6. Marketing & Community Engagement :
Skills & Qualifications :
Physical Demands :
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General Manager • Fairview, KS, US
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