Universal Banker I

Universal Banker (West Roxbury)

The Cooperative Bank (TCB) is currently seeking a dynamic and customer-focused Universal Banker to join our team at our West Roxbury location!

Overview :

The Universal Banker plays a crucial role in meeting the financial needs of customers and ensuring their satisfaction. This position involves providing top-notch customer service and managing a range of banking operations.

The Universal Banker is also committed to owning the customer experience by establishing and nurturing relationships with both current and prospective customers.

Responsibilities :

• Efficiently handle various customer service operations, which include processing customer deposits, withdrawals, loan payments, and safe deposit transactions
• Recommend appropriate solutions to meet customer’s financial goals and needs
• Accurately process routine account maintenance tasks such as processing debit cards, wire transfers, account changes, and stop payments
• Takes ownership in the development and deepening of customer relationships through proactive onboarding and outreach
• Support branch growth and goal objectives through individual goal achievement and teamwork

Requirements :

• High school degree or GED required
• Six months to two years of proven experience in customer service, preferably in a banking or financial services environment
• Knowledge of banking products and services
• Reliable and trustworthy with a high degree of integrity
• Flexibility to work branch hours, including Saturdays, if needed
• The Cooperative Bank (TCB) offers a competitive salary and an amazing benefit package for a full-time employee, which includes medical, dental, vision, life, and disability insurance;

a 401(k) plan with a 9% bank match; paid time off (PTO); paid holidays; a flexible spending account; and tuition reimbursement.

Our Commitment to Diversity, Equity, Inclusion and Belonging

At The Cooperative Bank, we are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

The Cooperative Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you need assistance or accommodation completing the employment application, please contact us at HumanResources@bank-tcb.

com and we will gladly assist you.

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