Lead Human-Centered Design and User Researcher

Job Family : Design & Production

Design & Production

Travel Required : Up to 25%

Up to 25%

Clearance Required :

Ability to Obtain Secret

What You Will Do :

Our Defense and Security Human Centered Design (HCD) team is looking for a dynamic and creative user experience (UX) professional who can bridge the gap between engineers and users to create business value for a defense client.

The Lead Human-Centered Design and User Researcher will evaluate the Army’s current logistics, finance, and acquisition community enterprise systems user population and user experiences to understand user affinities, user experience complexity, and user requirements.

The HCD and Lead Human-Centered Design and User Researcher will collaborate with Organizational Change Management, strategic communications, design and development, testing and training support systems teams to design an intuitive user experience across multiple business areas from entry level users to executive level.

As the development activities evolve, candidates are expected to take ownership within product teams, leading workshops, conducting research, and collaborating across different areas.

The Lead Human-Centered Design and User Researcher role may involve a shift in focus, including increased involvement in training and testing development.

Responsibilities :

• Lead participatory design activities (e.g., workshops, card sorting) to understand the vision, business model, and user needs.
• Collaborate with key stakeholders and Product Owner to define vision and product experience.
• Serve as the voice of the user while meeting the needs of the client.
• Translate complex qualitative and quantitative research data, business goals, and requirements into functional designs.
• Derive actionable insights by leading user research activities and translating insights into prototypes.
• Conduct, design, and analyze user experience and usability testing results, incorporating findings into the product.
• Create human-centered design solutions considering market analysis, customer feedback, and usability findings.
• Demonstrate knowledge of accessibility and 508 requirements.
• Utilize strong facilitation, brainstorming, and collaboration skills.

What You Will Need :

• US Citizenship and the ability to obtain an interim SECRET and maintain a SECRET federal clearance
• Bachelor's degree
• SIX (6) plus years of prior relevant experience
• Knowledge of accessibility and 508 requirements
• Intermediate proficiency in design software tools (e.g., Adobe Creative Suite, Sketch, Figma) to create visual representations and training materials
• Ability to introduce and apply fresh ideas and creative human-centered design solutions to stimulate discussion and thinking in both internal and

external stakeholder engagements

• Ability to travel
• Ability to work onsite in a Guidehouse Office or Client Office

What Would Be Nice To Have :

• An ACTIVE and CURRENT SECRET federal security clearance; or higher
• Bachelor's degree in human centric design, UX design, service design, instructional design or related discipline
• Preference will be given to candidates within reasonable driving distance of a Guidehouse Office or Client Office location
• Advanced proficiency in design software tools (e.g., Adobe Creative Suite, Sketch, Figma) to create visual representations and training materials
• Demonstrated familiarity with Scaled Agile Framework (SAFe) and Agile Scrum methodologies
• One or more certifications in UI, UX, or CX
• Nielsen Norman certification(s)

The annual salary range for this position is $100,200.00-$150,200.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend