Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative Overnight
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member e...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative Sub
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. But it al...
Member & Recipient Services Representative (Mon/Tue/Fri/Sat)
The Member & Recipient Services Representative will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. The Member & Recipient Services Representative will inf...
Assistant Store Manager
In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Ma...
Medical Equipment Customer Service Representative
Customer Service Representative. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning ...
Team Member Fayetteville, Nc 2116 Cedar Creek Rd 28312
Want to be a Pizza Hut Team Member, Your Gig, Your Schedule, Your Opportunity, Great Perks, Same Day Pay!. ...
Medical Receptionist
Great small business work environment.Paid time off, health insurance, dental insurance, retirement benefit, and more!.American Family Care (AFC) is one of the largest primary and urgent care companies in the U.Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injur...
Bojangles Assistant General Manager (asistente De Gerente General) - Fayetteville, Nc - 22
Assistant General Managers work with the General Manager to develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer centric culture. Benefits of Being an Assistant General Manager at Bojangles:. Assistant General Managers lead our teams in ...
Assistant Store Leader (assistant Manager)
We're excited to be part of the 7-Eleven family of stores! If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! Speedway is hiring immediately and focused and dedicate...