Director of Programs Operations

Overview

Director of Programs Operations

Berkshire Hathaway GUARD is seeking an experienced and dynamic professional for the position of Director of Programs Operations.

With 7 to 10 + years of expertise in Property and Casualty Programs, the ideal candidate will play a pivotal role, working closely with the management team on program management, operations, monitoring, and strategic initiatives.

The successful candidate will also work with executive leadership, internal teams including Underwriting, and external partners to ensure the effective execution of programs and contribute to the growth and success of our organization.

We are looking to fill this position in one of our east coast offices (Parsippany, NJ, Philadelphia, PA, Wilkes-Barre, PA, New York, NY).

Berkshire Hathaway GUARD Insurance Companies is a P&C subsidiary of National Indemnity Company, supported by 1,200 employees and maintains offices in Sacramento, CA, Parsippany NJ, New York, NY and it’s Home Office in Wilkes-Barre, PA.

Berkshire Hathaway GUARD writes small commercial insurance solutions including workers compensation, business owners policies, commercial auto, commercial umbrella, professional liability, and personal lines including homeowners / personal umbrella with a national footprint, distributing its products primarily through independent retail agents with over $2.

2 Billion of in-force premium. BH GUARD Insurance Companies are rated A+ (Excellent) by AMBest.

Responsibilities

• Work closely with the Programs management team that oversees and manages Admitted and Non-Admitted property and casualty programs, being responsible for operational processes and procedures.
• Monitor key projects, programs, and relationships to ensure effectiveness and to identify trends and provide strategic recommendations.
• Interface effectively with internal departments (Product Lead, Accounting, Claims, SBAU, Special Fraud Unit (SFU), Actuarial, IT) and external partners to ensure streamlined communication and support.
• Support current relationships and potential future programs by sharing stakeholder insights and ensuring necessary program data for analysis and reporting.
• Facilitate meetings with internal and external participants, playing a key role in important round table discussions and renewal meetings with program administrators.
• Establish and maintain program process manuals, controls, policies, and procedures.
• Define and execute program auditing procedures, including ensuring remediation is completed in a timely manner.
• Lead portfolio management projects and analysis.
• Take the lead on data feed projects and data calls, ensuring accuracy and completeness.
• Troubleshoot issues and mobilize resources effectively to tackle problems.

Qualifications

• 7-10 + years of experience in Property and Casualty Programs (Prior experience in program management is essential).
• Exceptional organization skills and ability to work independently.
• Strong Communication skills for both internal and external stakeholders.
• Commercial Package, including Commercial Auto, underwriting experience desired.
• Professional liability experience is a plus.
• Technical skills in Excel, PowerPoint, and Troubleshooting.

If you possess the required experience and skills we invite you to apply for this challenging and rewarding position as the Director of Programs Operations.

Join us in driving excellence in program management and contributing to the continued success of our organization.