Commercial Lines Customer Service Representative

ABOUT HUB INTERNATIONAL :

HUB International Limited ( HUB ) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU :

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer :

• Competitive salaries and benefits offeringsMedical / dental / vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work / life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY :

Under the direction of the VP of Commercial Lines, this position will provide support to clients and Account Executives in obtaining, maintaining, and servicing commercial lines accounts.

RESPONSIBILITIES :

• Generates evidence of insurance for insureds, mortgages, and lessors.
• Processes endorsements across several different lines of insurance by adding / deleting vehicles and drivers, mailing addresses, contact information, premise addresses, etc.
• Retrieves policy documentation from various insurance portals for Account Executive review.
• Responsible for taking payments, handling cancellations, and updating clients.
• Creates and maintains summaries of insurance.
• Sends policies to insured.
• Answers insurer’s inquiries about their insurance.
• Conducts audits.
• Reviews and processes loss run requests.
• Drafts and sends close out letters.
• Other duties as assigned.

JOB REQUIREMENTS :

• Associates degree or relevant work experience.
• Must have a valid Florida state 4-40 license; 2-20 license preferred.
• 2+ years of experience in insurance client support.
• Excellent customer service tone and good work ethic.

KNOWLEDGE, SKILLS AND ABILITIES :

• Strong technical insurance knowledge and background.
• Strong customer service focus, energetic, action oriented and ready to seize any opportunity.
• Responds with a sense of urgency as required.
• Ability to multitask.
• Ability to work independently but also assists members of the team.
• Ability to always maintain professional manner.
• High Degree of self-motivation, discipline, and discretion.
• Advanced time management and organization skills.
• Strong Microsoft Word, Outlook, and Excel knowledge.

Department Account Management & ServiceRequired Experience : 1-2 years of relevant experienceRequired Travel : No Travel RequiredRequired Education : High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here at.

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