Customer Success Operations Manager (f / m / d)

Customer Success Operations Manager

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique we're driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted's Rising 100 and LinkedIn's Top Startups, we're here to help propel your career and together, make Moss a lasting success.

We are looking for a Customer Success Operations Manager to join our Revenue Operations team.

You will be a force multiplier for our Customer Success (CS) organisation - driving operational excellence, building scalable processes, and enabling our CS team to deliver growth and retention at scale. You will report directly to the VP Revenue Operations and work closely with the CS Leadership team to shape our strategy and unlock the next stage of our growth.

Your responsibilities :

Here's a bit more on what you can expect to be doing day-to-day :

• Customer Success Execution - Define and execute the Customer Success roadmap in partnership with CS leadership. Design scalable processes that enhance CSM productivity, operational excellence, and customer outcomes in a high-growth SaaS environment.
• Insights & Performance Management - Analyse customer data to identify trends, churn risks, and expansion opportunities. Deliver actionable insights and performance reports to CS and Executive leadership. Partner with Finance and FP&A to develop accurate forecasts, revenue targets, and commission models.
• Process & Tooling Optimisation - Continuously evaluate and improve CS workflows, ensuring systems like Salesforce support our operational needs. Lead key tooling and enablement projects that increase team efficiency and data integrity. Champion a seamless customer journey across all touchpoints.

About you :

You'll need the following experience and qualifications to succeed in this role :

In addition, here are the skills and attributes we are looking for :

About Moss

Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.

Our ambition is bold : to power every SMB's spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss' leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.

Moss has raised a total of 180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We're a place where you can fast track your career - here's what else to expect :

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