Customer Relations Specialist - Charlotte

The Cary Company is seeking an ambitious, energetic individual to support our Charlotte, NCoffice as a Customer Relations Specialist.

This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen.

We have a positive and optimistic culture, and are looking to hire this type of person. The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.

Duties :

• Manage internal aspects of customer accounts and coordinate with customers, sales, and procurement
• Interact with customers via phone, email and chat
• Negotiate pricing, terms and other contractual issues
• Order processing
• Follow-up and expedite orders to ensure on-time delivery
• Problem-solve to find creative solutions to customer inquiries
• Use innovation and creativity in developing new processes and procedures

Requirements :

• Bachelors or Associates degree a plus
• Strong business acumen
• Ability to successfully multi-task in a fast-paced environment
• Inbound call experience, strong follow-up skills, attention to detail, and time management
• A strong work ethic with a positive can-do attitude and one who takes pride in the quality of their work
• This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and desire to solve problems

Perks :

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• Cafeteria Plan
• Seasonal company sponsored events
• Work / Life Balance
• Childcare Reimbursement Program

A little about the company :

• Been around since 1895.
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
• Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2022).
• We distribute rigid packaging products and industrial filtration.
• We have a beautiful newly renovated corporate office / warehouse in Addison.
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
• We have various committees employees can join (Culture Committee and Cary Cares)
• Core Values : Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture / company have the following characteristics :

• Positive / optimistic
• Open Minded, but still look for ways to make our systems better
• Curious / Inquisitive
• Customer-Focused (ease of doing business for our customers)
• Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work / life balance and a supportive team environment.

Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.