Specialist, KFS Software

Overview :

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being .

Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022.

An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

The Kyocera Fleet Service Software Specialist is responsible for the administration of all Strategic Accounts on KFS. Primary area of focus will be on the initial installation of KFS on the end user's network as well as the ongoing work to ensure all devices are active and reporting.

To learn more about the Kyocera Fleet Services :

The chance to do something meaningful, to challenge yourself, to take others where they would not go on their own, to be a part of change in an industry, and to drive change - doesn’t come around every day!

Responsibilities :

• Interface with the Customer IT department to develop plan to install KFS and reconnect KFS if necessary.
• Communicate with Servicing Dealers / Subsidiaries to ensure KFS is installed during initial installation.
• Work with Strategic Accounts Contracts Team to identify delinquent meters.
• Actively monitor KFS for offline Devices.
• Resolve all KFS connection issues related to strategic account MIF.
• Review monthly missing meter report and work towards resolution per key accounts.
• Work with Sales during the onboard process to ensure smooth deployment of KFS on each new machine installed.
• Maintain user database to confirm the fleet remains active and up to date.
• Proactively update firmware on all devices on KFS.
• Improve the meter collection and reporting process.
• Assist the service team with network related inquiries.

Qualifications : Required :

Required :

• 2 Years Experience with information technology, computer networking, and / or software implementation.
• Proficiency in MS office and strong computer skills.
• Excellent time management skills.
• Must be detailed-oriented.
• Must have excellent communication skills and positive attitude when collaborating with customers.
• Works well with others in team-oriented environment.
• Proficiency with the English language is required.
• Ability to interact with all levels of management.
• High School diploma or GED.
• Physical requirements : sitting and working with computer, bending, filing, and light lifting.

Preferred :

• A+ and / or Net+ Certified or equivalent certification.
• Experience in the document solutions industry.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.

The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency.

With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change.

Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably.

We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination.

Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status.

Qualified minorities, women, protected veterans and / or individuals with disabilities are encouraged to apply.