Call Center Representative

About The Role

Do you LOVE where we work?? WE DO!!

Come work for a company that supports it's communities and values it's employees! Mountain West Bank. Today, Tomorrow, Together.

Looking to start a professional career in the Financial Industry with excellent benefits and room for advancement? Look no further!! Mountain West Bank has been on The Forbes Top 20 List for the past 9 years and has been voted One of the TOP 10 BEST PLACES TO WORK IN IDAHO for 6 of the last 8 years!! We are currently looking for an amazing Customer Liaison to add to our fantastic Team in Coeur d'Alene OR Merician, ID Call Centers! We will train the new Customer Liason on policies, procedures and on the Federal rules and guidelines of the banking industry.

Come work for a company who offers excellent benefits including Medical, Dental, Vision, generous PTO packages and amazing retirement benefits!

This individual will work under minimal supervision, answer multi-line telephone system and appropriately direct calls, as well as respond to clients by answering inquiries & customer questions of increasing complexity.

The Customer Liaison cooperates with all other branches, departments, and subsidiaries of the Bank to ensure friendly, courteous, professional service.

This is a full time, 37 hour a week, positioin. Must have availability betweeen 7 : 00AM to 6 : 00PM Monday through Friday and 8 : 00 to 3 : 00 on Saturday.

Schedule may vary. $15.75 + DOE

DUTIES AND RESPONSIBILITIES :

• Answer multi-line phone system within service guidelines.
• Assist customers in a professional and courteous manner while maintaining strict confidentiality of customer financial information
• Learn all bank products and services in order to retain customers, or spot sales opportunities and refer business.
• Order new ATM / Debit card requests, as well as existing card requests.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Learn the 8 step process in order to talk to customers about HPC products.

About You

QUALIFICATIONS :

High school diploma or equivalent.

Good knowledge of Word and Microsoft Office.

Excellent communication and customer service skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.

Ability to maintain strict confidentiality.

Ability to multi-task and handle complex tasks efficiently. Strong organizational skills.

Math skills

PREFERRED SKILLS / EDUCATION :

• Knowledge of Mountain West Bank products & procedures
• 6 months Customer Service Experience
• Knowledge of Jack Henry systems
• Previous call center experience

COMPETENCIES : Customer / Client Focus

• Confidentiality
• Technical Capacity
• Stress Management / Composure
• Thoroughness
• Communication Proficiency

WORK ENVIRONMENT : Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to : sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally required to : stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management.

Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include : Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include : The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation / inspection of machines and / or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

Visit our website for more details!

COMPANY OVERVIEW : We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

Read our story, learn about our banks, and experience life at