Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.
Responsibilities :
- Provides superior customer service face-to-face or over the telephone to customers
- Helps customers determine correct parts needed, verify availability, and make recommendations
- Determines the correct parts and their availability, and completes parts orders
- Determines the supplying facility and mode of transportation for parts shipment
- Enters proper shipping information into the parts ordering system to process the order and generate an invoice
- Processes backorders, returns, and exchanges
- Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
- Communicates with customers for sales, follow-ups, and addressing potential issues
- Works in a cooperative manner with team and superiors
- Prepares quotes for service work, as well as engines, machines, and parts
- Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
- Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department
Qualifications :
- High School Diploma or GED required; 2-year degree preferred
- 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
- Positive attitude and desire to work as a team player
- Basic computer skills (navigation, searching) and Microsoft Outlook (email)
- Basic telephone experience
- Basic customer service skills
- Personal characteristics : Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability
Minimum Physical Requirements :
Standing, sitting, walking, use of hands, talking, hearing
What We Can Offer You
Competitive pay
Ongoing training
Advancement opportunities
Paid time off (PTO)
Paid holidays
Health, dental / orthodontia and vision insurances
Paid parental leave
Matching 401(k) fund
Disability and life insurance
Wellness programs
Safe, clean, and friendly work environment
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Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. Determines the correct parts and their availability, and completes parts orders. Assists their team with group and team sales, providing a link and collaboration between different departments during the sale...
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