Construction IT Technical Support - Airport

We are looking for a construction IT Technical Support who has experience in Airport Construction to support Los Angeles Airport.

The successful candidate will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.

The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner.

Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for The Development Group.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

If you are looking for an exciting opportunity to join a growing team of dedicated project and construction engineers and program manager, we're interested in meeting with you.

Professional Experience Level :

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages / incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Hardware and Infrastructure Experience

• PC Hardware Troubleshooting
• Network Infrastructure Troubleshooting :
• Installation, Configuration, and Maintenance : Windows Operating Systems & Microsoft Office 365 Suite.

Professional Experience Level / Other Qualifications

• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.
• Education / Training : MIS degree or equivalent job experience of 5+ yrs.

Element-Specific Requirements / Notes

• May assume other duties as required / needed.
• Maybe required to work past regular work shift if needed.
• Maybe required to work various shifts as needed.
• Candidate must be willing to use personal vehicle.

Qualified female and minority Los Angeles Area applicants are encouraged to apply. Please submit resumes and expected Salary by email.

Candidate must have either a green card or permit to work (US Citizen). No visa-sponsorship is available.

No Relocation assistance allowed.

Job Type : Full-time

Pay : $25.00 - $30.00 per hour

Schedule :

• 8 hour shift
• Day shift

Education :

Bachelor's (Required)

Experience :

• Computer hardware and Infrastructure : 2 years (Required)
• Installation, Configuration, and Maintenance : 1 year (Required)
• managing data coordination and conversion projects : 1 year (Required)
• IT support : 2 years (Required)

Work Location : In person

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