HELP DESK AND INVENTORY COORDINATOR

Job Location New York - New York, NY Education Level BA / BS The Help Desk and Inventory Coordinator coordinates our Inventory and Help Desk including 1) assigning tickets to technicians, monitoring and ensuring tickets are completed or escalated in a timely fashion and 2) ensuring all computer and related equipment is recorded in the inventory and updated when equipment is relocated or reassigned.

You will also be called upon to provide Tier 1 and higher level help desk support as well as assisting with the design and implementation of our Help Desk ticket / asset management system (Track-It).

Expertise in computer hardware and software troubleshooting required, as well as firewall, VPN, anti-virus, and Mobile Device Management.

Job Functions

• Manage all aspects of the agency computer system inventory (incoming and outgoing assets)
• Asset management via spreadsheet and the Track-It ticket system
• Be a part of a team to promote staff security awareness
• Update and create documentation
• Application Support
• Desktop Support
• Supporting mobile devices (laptops, tablets, smartphones)
• Other tasks as may be assigned

Benefits

Full health care benefits, generous paid vacation and pension plan

• Microsoft 365 expertise
• Microsoft Windows 10 Professional
• Sophos and Carbon Black Anti-Virus
• Windows Desktop OS
• Track-It or other Help Desk Ticket system
• Microsoft Active Directory
• Experience with Windows Server Administration a Plus
• Desire to find a work place that challenges you
• Possesses strong customer service skills and a commitment to customer service
• Demonstrates effective listening skills to meet customer needs
• Strong inter-personal skills with an ability to maintain relationships and resolve conflicts
• Detail oriented; follow established policies and procedures
• Experience working with a team of computer specialists
• Experience working with HIPAA, Electronic Health Records and Accounting Systems a plus
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Ability to manage multiple priorities
• Strong focus on best practices and continuous process improvements
• Ability to expand knowledge of technology and information systems
• Ability to establish and maintain effective working relationships
• Ability to work independently or as a team member
• Reasonable ability to exercise independent judgment
• Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
• Ability to perform all duties in accordance with all agency policies
• Ability to meet and maintain punctuality and attendance expectations

Physical Requirements :

The successful candidate may be called upon at times to assist with end user computer installations / replacement as well as other MIS Department server installations and support .

Education and Experience :

• Bachelors degree in IT, MIS, CIS, Computer Science or related field
• 5+ years of IT industry experience preferred, preferably 1-2 years of experience working in a Healthcare environment.
• NOTE : Recent college graduates with the above degree and education are encouraged to apply.
• Additional years of directly related experience may substitute for the educational requirements; minimum High School diploma or GED required
• May have to travel between or among buildings and may be rotated to other buildings

Licensure Requirements :

Valid NYS Drivers License OR

Valid Drivers License from another State PLUS a NYS non-Drivers Photo ID

The Bridge is an AA / EOE

COVID-19 VACCINATION REQUIRED

MASK WEARING REQUIRED