Coordinator, Maintenance

Responsibilities

Schedule maintenance requests for dental offices

Follow up with dental offices to ensure maintenance was completed via phone and / or e-mail

Track and input data into system regarding corrective maintenance, preventative maintenance, work orders, and other information

Update filing and database systems by using a computer

Receive and ship parts, maintain parts inventory system

The Level II Coordinator will be experienced with Vendor Relations, monitoring their performance and making recommendations to Management for new vendors / changes

The Level II Coordinator will have expertise with the Service Max Dispatch Console and be responsible for scheduling / re-scheduling the PDS Field Techs efficiently and effectively on a daily basis

Other duties as assigned by management

Qualifications

Equivalent to high school diploma or general education degree (GED)

0-2 year(s) of general office experience or equivalent training

Proficiency with Sales Force, Excel, MS Office Suite, and Internet Explorer

Experience in a customer service environment with exemplary phone skills

Experience with dental equipment and / or equipment repair

Preferred

Experience working in the Maintenance department

Experience with Sales Force and Service Max software

Experience with warehouse inventory system

Knowledge / Skills / Abilities

Ability to multi-task effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused

Ability to draw conclusions and make independent decisions with limited information

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community

Knowledge of office practices, technology applications, and reporting systems; business correspondence and business reporting techniques;

and business principles

Knowledge of standard office equipment (e.g., telephones, copiers, scanners, facsimiles, calculators)

Demonstrate an organized and systematic approach in carrying out assignments (i.e. very orderly and excel at cutting through confusion and turning chaos into order)

Knowledge of Service Vendors, SLA’s, performance monitoring and vendor negotiations

A high level of expertise with Field Service / manpower dispatch, communication and organization

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
30+ days ago