Quality Assurance Specialist II

Job Description

The Child Welfare Research and Training Project (CWRTP) within the Human Development and Family Studies (HDFS) department in the College of Human Sciences at Iowa State University is seeking qualified candidates for a Quality Assurance Specialist and Facilitator Liaison.

This position is part of the Service Training Team and will take the lead in implementing and monitoring the Learning Outcomes Improvement Plan (LOIP) for CWRTP’s long-standing contract with the Iowa Department of Health and Human Services (IHHS).

The Service Training Team administers the IHHS child welfare field staff training program, providing instructional design, training support, quality assurance, and contracting with subject matter experts for facilitation.

This position actively collaborates with trainers, instructional design specialists, subject matter experts, and IHHS partners to plan, develop, test, and evaluate instructional content, technical documents, and strategies for delivering training to adult learners.

They will be the primary point of contact for subject matter experts and IHHS trainers, providing feedback on how to improve the quality of the in-person and virtual training, conducting analysis on course evaluations, and ensuring quality and timely delivery of training materials.

They will create the training calendar to best meet the needs of the field staff, facilitators, and IHHS. Additionally, they shall work together with the Instructional Designer to ensure alignment of course components and provide input on materials development for training, including PowerPoints, handouts, facilitator guides, and activities.

This position works closely with graduate research assistants and the Team Lead on program evaluations. The chosen candidate will provide in-person and virtual training support as assigned and may require travel across the State of Iowa.

A successful candidate would have the following skills :

• Superior skills in diplomacy and team-building communications, both written and verbal.
• Quality assurance professional experience (maintaining the quality of products and processes, conducting quality audits and reviews).
• Ability to adapt, be flexible, and prioritize work in a fast-paced environment.
• Proactive and able to take initiative in a self-directed environment.
• Aptitude for critical thinking, conflict resolution, and effective cultivation of professional relationships.
• Strong organizational and time management skills.
• Demonstrated efficacy in facilitating meetings and small group discussions.

Example of Duties

• Actively collaborate with trainers, instructional design specialists, subject matter experts, and IHHS partners to plan, develop, test, and evaluate instructional content, technical documents, and strategies for delivering training to adult learners.
• Be the primary point of contact for subject matter experts and IHHS trainers, providing feedback on how to improve the quality of the in-person and virtual training, conducting analysis on course evaluations, and ensuring quality and timely delivery of training materials.
• Create the training calendar to best meet the needs of the field staff, facilitators, and IHHS.
• Work with the Instructional Designer to ensure alignment of course components and provide input on materials development for training, including PowerPoints, handouts, facilitator guides, and activities.
• Provide in-person and virtual training support as assigned and may require travel across the State of Iowa.
• Monitor and record inconsistencies with quality procedures and norms and assists in the development of new methods and procedures.
• Liaise with training facilitators to oversee training development processes and ensure training course components are delivered on time.
• Conducts qualitative and quantitative analysis on training evaluations and other research to ensure training quality.
• Schedule, lead, document, and follow up on Annual Course Reviews, quarterly feedback data meetings, and course planning meetings.
• Provide day-of training support, both virtual and in-person, as assigned.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Level Guidelines

• Intermediate-level position with solid professional and / or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and / or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

Appointment Type :

Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term :

June 30, 2025

Number of Months Employed Per Year :

12 Month Work Period

Time Type : Full time

Full time

Pay Grade : PS809

PS809

Application Instructions :

To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following : 1) Resume / Curriculum Vitae 2) Letter of Application / Cover Letter If you have questions regarding this application process, please email or call 515-294-4800 or Toll Free : 1-877-477-7485.

Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as :

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work.

For more information, please speak with the Hiring Manager.

Original Posting Date :

August 13, 2024

Posting Close Date : August 26, 2024

August 26, 2024

Job Requisition Number :

R15302