Job Description
Job Description
Description
About Us :
At Fresh Form Draft, we're committed to creating innovative marketing strategies. As an Call Center Customer Service Agent , you'll play a key role in supporting our marketing efforts and contributing to the success of our brand.
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will play a crucial part in delivering exceptional customer service to our clients while effectively addressing their concerns and inquiries.
The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Customer Service Agent, you will be responsible for handling inbound and outbound calls, managing customer account information, and troubleshooting issues to ensure customer satisfaction.
Company : Fresh Form Draft
Location : San Antonio
Salary : $35,000 to $47,000 per year
Schedule : Full Time, Monday to Friday
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information to customers regarding products, services, and policies.
- Resolve customer complaints and issues promptly and effectively.
- Document customer interactions in the database for future reference.
- Collaborate with team members to enhance customer service and team performance.
- Identify and escalate priority issues to designated departments when necessary.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
Qualifications
- High school diploma or equivalent; additional education or certifications are a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and manage conflicting priorities.
- Proficient in using computers and handling multiple software applications.
- Flexible availability, including evenings and weekends, if required.
Benefits
- Competitive weekly salary, dependent on experience and qualifications.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career growth and professional development.
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