Search jobs > Norfolk, VA > Part-time > Customer service support

Customer Service - Donor Support Technician

CSL
Americas, US, VA, Norfolk 513, CSL Plasma
Part-time

Description

Main Responsibilities

1. Prepares the autopheresis machine for the pheresis process.

2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

3. Disconnects the donor when the process is complete.

4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

7. Alerts Group Leader or Supervisor of donor flow issues.

8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.

10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.

Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

Promotes safety in all actions.

11. Maintains confidentiality of all personnel, donor and center information.

12. May be cross-trained in other areas to meet the needs of the business.

13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

14. Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and / or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Note : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Our Benefits

30+ days ago
Related jobs
Promoted
M1 Support Services
Norfolk, Virginia

M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of Defenseand government agencies. M1 Support Services is an equal opportunity employer. M1 Support Services offers a comprehensive benefits package including...

CSL
Norfolk, Virginia

Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the donor whe...

ADP
Norfolk, Virginia

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. Associate Client Support Consultants. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continu...

VSolvit
Norfolk, Virginia

Minimum of 3 years’ experience with Customer Service Support. IT Customer Support Specialist. Provides technical support to end users for computer, application, system, device, printer,. Responds to telephone, email and online ticket requests for technical support. ...

ADP
Norfolk, Virginia

You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. At least one year of experience i...

DT Professional Services
Norfolk, Virginia

Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR). Perform hardware and software installat...

ADP
Norfolk, Virginia

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. Associate Client Support Consultants. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continu...

Virginia Community Colleges
Fairfax County, United States

The FPSS (Facilities Planning and Support Services ) AP (Accounts Payable) Technician is responsible for working on the NVCC Facilities Exception Queues in both State and Local Funds. Ability to manage multiple priorities while meeting deadlines and providing excellent customer service;. This positi...

American Income Life AO - Marc'kell Thomas
Norfolk, Virginia

We provide the resources and support to help you achieve your professional goals and redefine success on your own terms • Supportive Leadership: Join a company where leaders are not only following their own paths but are also committed to supporting your journey. Who We’re Seeking: ̶...

Symmetry Financial Group - Gary Uyemura
Norfolk, Virginia
Remote

Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...