Direct Client Service Account Manager

Direct Client Services Account Manager

Copay is currently looking to hire a Direct Client Services Account Manager within our CLC Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will serve as the primary liaison and relationship manager for the client, while providing unparalleled customer service, service recovery, technical assistance, and exemplary high-level relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. This position requires the individual to be extremely detail-oriented and enjoy working in a fast-paced environment. The Account Manager is expected to have a complete knowledge base on all their clients utilizing various reports to track trends, highly developed customer service skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. The Client Services Account Manager reports directly to the Manager of Direct Implementation and Client Services & will regularly collaborate with other teams and departments.

As a Direct Client Services Account Manager, you will be expected to work in a virtual environment. Copay will set you up for success by providing :

• Home office set up
• Company-issued equipment
• Formal / hands-on training

The responsibilities of the role will include :

Qualifications & Skills :

Benefits & Perks :

Equal Opportunity / Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.