Position Overview
The Payment Operations Specialist acts as a resource assisting customers and other Payments teams within Zelis.
Key Responsibilities :
- Field and handle incoming e-mail interactions and make outgoing calls to medical providers to answer any questions they may have regarding new and on-going payment processes.
- Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and / or share information with supervisor and / or manager for uncommon / escalated requests.
- Collaborate well with team members and other teams for knowledge transfer.
- Identify process improvements, knowledge gaps and make suggestions to Operations Leadership.
- Works on assignments that are more complex in nature in which judgment and initiative are required to make recommendations or resolve problems.
Adhere to Zelis Payments standards and policies to ensure client privacy while being adaptable to business change.
Adhere to Quality Assurance standards.
Professional Experience / Knowledge :
- 6 months experience as a Client Service Representative or equivalent.
- Excellent verbal and written communication.
- Possesses a strong understanding of the Zelis Payments systems, processes and products.
- Has proficiency in troubleshooting complex client issues.
- Computer proficiency and technical aptitude with the ability to utilize Zelis Payments proprietary system and MS Office applications such as Word and Excel.
- Thorough knowledge of company and departmental policies and procedures.
- Attention to detail and concern for impact is essential.
- Ideal candidate will be knowledgeable in Salesforce and Jira programs.
Education :
High School Diploma or equivalent is required
Location and Workplace Flexibility :
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India.
We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team.
In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Payment Operations Specialist
The Payment Operations Specialist acts as a resource assisting customers and other Payments teams within Zelis. Field and handle incoming e-mail interactions and make outgoing calls to medical providers to answer any questions they may have regarding new and on-going payment processes. Identify proc...
Administrative Assistant (Remote)
D Aceto Services LLC is seeking a highly organized and detail-oriented Administrative Assistant to join our remote team. In this role, you will provide administrative support to ensure efficient operation of the office and assist team members in various tasks. ...
Legal Administrative Assistant
Legal Administrative Assistant. Client X, a growing national boutique Healthcare and Life Sciences Law Firm with over 40 attorneys and offices in Morris County, NJ, and New York City, seeks an experienced Executive Assistant with 5+ years’ experience supporting executives. The Executive Assist...
Customer Services Representative
Our goal is to find an individual who not only has a background in customer service, but also who has outstanding communication skills and a "The customer is always right" attitude. The Wine Library is looking for an experienced detail-oriented individual to help in our customer service department h...
Customer Service Representative/Order Clerk
As a Customer Service Representative (Order Clerk) plays a crucial role in the efficient processing of orders for materials and merchandise. The representative collaborates with other departments to meet customer needs and contributes to maintaining a customer relationship database. They are respons...
Operations Manager
The Operations Managers mission is operational excellence to ensure top quality and production in the studios they oversee. Fix things, help others, and have fun! If you love saving the day, we have your dream troubleshooting job when you join the Operations team at Orangetheory Fitness!. ...
Customer Service Representative - Call Center
We are currently searching for a highly talented Customer Service Representative in New Jersey! Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a career with a growing company with many advancement opportunities?. Custome...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Licensed Clinical Social Worker Operations Manager
As the Operations Manager for. WHAT TO EXPECT AS THE OPERATIONS MANAGER. As the Operations Manager with. To excel in the role of Operations Manager at. ...