OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!
Job Summary
Act as the regional service owner for our company’s Sales and Marketing IT service including EDI / API message bus, Rate and Quotation Management solutions, PO management, and more.
What we’re looking for
3 to 7 years of experience in IT project management / product delivery or a similar role
Fluency in Mandarin is a plus!
What you will do :
Engage in the role as the regional US service owner
Engage US key stakeholders to :
Define and drive regional VOC (Voice of Customer) routines to continuous collect service feedback
Formulate and communicate customer / business requirements with global IT teams
Collaborate with IT and business product owners globally to align service roadmap
Host regional Business and IT review to confirm business development priorities
Be the 1st line of business requirement reviewer to eliminate any ambiguity, seek clarifications and follow up to ensure all aspects of the requirements are covered and clearly documented
Play the role as the technical project manager
Collaborate with product owner(s) and project managers (business and IT backend), to deliver solutions through project management phases from requirement specification, design to test and release
Manage IT project schedule and ensure scope / quality control
Support / co-Build regional scope IT Sales and Marketing solutions (EDI / API projects ) with suppliers and / or HQ IT teams.
Run in the role as the regional US service owner
Manage Incident resolution and Service request fulfillment
Act as L2 support as the US part of a global 14 / 5 operation, front by Service Desk (L1)
Monitor and maintain the service health and availability
Manage enhancement / change requests
Control normal change requests and delivery routines
Facilitate and / or emergency change procedures
Knowledge Management
Continuously improve L1 / end user knowledge to increase self-service / service efficiency (Shift Left)
Define, document and communicate support procedures and policies
Drive service feedback / improvement with Business stakeholders
Coordinate feature delivery, releases and change management with development teams and local stakeholders
Ensure optimal operation service level, as the regional escalation point for Sales and Marketing IT service requests and issue resolution
Who you are :
You are known to be the calming presence under pressure; able to understand complex issue and break it down into smaller manageable requests
You are comfortable in communicating, negotiating and managing stakeholders across all levels / departments, speaking their lingo for easy understanding, often summarize and articulate on-the-go to improve discussion focus during sessions
You are outspoken when needed, ready to challenge logically, business / IT requirements / constraints, to understand the purpose / root cause, and ready to drive / propose a better alternative
You work autonomously and proactively to act on what needs to be done, across domains (IT application, infrastructure, and Business lines) to drive a product from conception to run
What you should know / have :
Technical Skills
EDI / API development
Logistic rate and quotation management systems (Magaya, CargoSphere, CargoWise )
Software Development methodology (SDLC, Agile)
PO management solutions
Project management (Agile / SCRUM, PMP )
IT service management (ITSM)
Work schedule :
New York Office : 9 am-6 pm EST (Hybrid)
Work Experience & Education
Bachelor’s degree in computer science, information technology, or a related field
3 to 7 years of experience in IT project management / product delivery or a similar role
Prior experience in logistics / freight forwarding / NVOCC business highly preferred.
Salary Range
$130,000-$150,000 annually based on education and experience level.
Perks & Benefits of OEC Group
After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes :
Full Health Insurance Coverage (Medical Vision and Dental)
Life and Accidental Insurance Coverage
Vacation / Personal / Floating Days
401K Retirement Plan with up to 3% company match
About OEC Group
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs.
We remain competitive by offering a wide range of logistics services, including : ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.
Company Culture
OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players.
We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!
OEC Group is an Equal Opportunity Employer.
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