Client Services Coordinator - Remote

Help clients book and manage hotelreservations and deliver exceptional customer service.

Description

The Client ServiceCoordinator will play a key role in helping clients book and managehotel reservations while delivering exceptional customer service.

Candidates with previous call center front desk sales group housingand / or administrative experience for hotels arepreferred.

Responsibilities include :

• Being wellversed in all hotel packages forvarious events and cities including understanding the nuances ofeach hotel and event
• Maintaining PCIcomplianceat all times including completing a background check prior to startdate
• Provide excellent guest experience whileassisting guests with individual reservations viaphone
• Manage room block requests includingdiscussing and helping guests select best hotel option for theirneeds via phone and email
• Using Passkeysoftware to build room blocks and deadlines
• Drafting and sending email templates for roomblocks
• Monitoring room blocks assigneddeadlines and contacts
• Addressing / respondingto questions and / or individual requests viaemail
• Scheduled and asneeded meetings withmanagement to discuss volume concerns VIPgroups

The ideal Candidateis :

• Proficient in one or more hotelgroup housing softwares (any hotel software that manages grouphousing); Pass Key knowledge highly preferred
• Extremely comfortable using telephone and zoomcommunications
• Intrinsically motivated to helpothers
• Problem solver and detailoriented
• Enjoys and thrives working in a teamenvironment
• Bilingual : English and Spanish aplus but not required!

Skills :

• Strong professionalphone and written skills
• Strong Proficiency inMicrosoft Office (Outlook Adobe PDF Zoom Excel WordSharePoint)
• Demonstrated ability tocommunicate professionally and effectively with customers andcolleagues while following communication procedures guidelines andpolicies
• Excellent attention to detail andquality of work
• Quicklearning and not afraidto jump into a fastpaced environment
• Abilityto multitask prioritize and manage timeeffectively
• Demonstrates and understands theimportance of efficiency in terms of completing tasks quickly andaccurately
• Ability to take a role with ateamplayer mentality and excellent candoattitude
• Passkey experience not required but abig plus

Job type

Hourly (40 hours per week). Ideal hours are MondayFriday85pm. we also have flexible hours the entire team may need to sharesome weekend availability.

Start date

As soon as possible

Location

This is a remote USbased role. Candidates in Florida andCincinnati OH are encouraged to apply but we will consider strongapplicants in other locations in the US as well.

You will beprovided a company computer and phone system. Due to the businessand confidential nature of this role we are looking for a candidatewho has a structured home office environment with the ability totake phone calls in a quiet setting.

Pacifica isan Equal Employment Opportunity Employer committed to hiring adiverse workforce and maintaining an inclusive culture. Allqualified

applicants will receive consideration foremployment without regard to

their race religion ancestrynational origin sex sexual

orientation age disabilitymarital status medical condition and any

other statusprotected by state or federal law. As an Equal Employment

Opportunity Employer we comply with the Americans withDisabilities Act

ADA) to make reasonable accommodationto qualified individuals.

Qualified individuals areencouraged to discuss potential accommodations

with theemployer.

Remote Work :