Care Management Associate

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Care Management Associate is part of the team that supports our Community Care Program, responsible for documentation in our platforms, supporting the Associate Health Coaches and members during the Group Coaching sessions and making outreach calls to the members to schedule the action plan review and program close out.

Our Care Management Associates demonstrate a highly energetic blend of health care navigator and health plan customer support representative.

Required Qualifications :

• 2 years of experience preferably in customer service, telemarketing and / or sales.
• Experience with computers including knowledge of Microsoft Word, Outlook, and Excel - data entry and documentation within member records is preferred
• Familiarity with basic medical terminology and / or experience working in the medical field

Preferred Qualifications

• Strong organizational skills, including effective verbal and written communications skills
• Effectively meets daily metrics with speed, accuracy, and a positive attitude

Accurately and consistently documents each class and follow up in the member’s electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements

• Protects the confidentiality of member information and adheres to company policies regarding privacy / HIPAA
• Effectively supports Group Coaches during each class session, responding promptly to coaches during class for support needs, and demonstrating empathy and a sense of urgency when appropriate
• Ability to be agile, managing multiple priorities and adapting to change with enthusiasm
• Determined to build strong relationships with peers
• Demonstrates an outgoing, enthusiastic, and caring presence over the telephone
• Bilingual (Spanish)

Education

High School Diploma or equivalent GED

Pay Range

The typical pay range for this role is :

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.