Benefits / Perks
- Flexible Scheduling
- Competitive Compensation
- Careers Advancement
Job Summary
We are seeking a Home Care Scheduler to join our team. In this role, you will collect, manage, and report on the scheduling information.
This is an important position that allows us to provide comprehensive and consistent patient care by coordinating medical and health services.
The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.
Responsibilities
- Coordinate internal and external staffing needs
- Assign caregivers to scheduled client shifts
- Use cloud-based scheduling software
- Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage
- Communicate with caregivers regarding any updates or changes to their schedule
- Communicate with managers and clients to inform them of any schedule or staffing changes
- Assist in the hiring, training, and management of new staff
- Update daily schedules
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
- Contributes to team effort by accomplishing related results as needed.
- Maintains customer confidence and protects operations by keeping information confidential.
Qualifications
- High school diploma or GED
- Previous experience as a Home Care Scheduler or in a similar position is preferred
- Highly organized with attention to detail
- Comfortable with Microsoft Office and other computer programs
- Ability to multitask and prioritize projects
- Excellent customer service and interpersonal skills
- Professionalism, confidentiality, and organization
- Scheduling
- Microsoft Office skills
- Typing
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