Store Manager

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Job ID

362489

Location

Duluth

Job Family

Campus Operations

Full / Part Time

Full-Time

Regular / Temporary

Regular

Job Code

7423BK

Employee Class

Civil Service

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About the Job

The salary range for this position starts at $50,000 / year and depends on qualifications

The Store Manager (Store Leader) is responsible for the overall success of their store. They are responsible for cultivating an environment of genuine customer connection, building strong teams, executing visual direction and directing all activities required to drive sales and maximize results in the store.

Key Accountabilities : Talent (acquisition, training, retention), Sales Performance, Customer Service, Store Operations (visual merchandising, promotion setup, markdown processing)

Key Responsibilities

Customer Service - 30% :

• Drives and achieves a customer focused store environment by delivering product knowledge and fashion expertise to our customers.
• Consistently demonstrates awareness of the customer in actions, priorities, and decisions.
• Leads by example by providing excellent customer service.

Store Operations - 20% :

• Minimizes inventory loss by training and directing team to effectively provide excellent customer service, maintain a clean and organized store, and thoroughly review policy and procedures.
• Oversees annual physical inventory cycle.
• Ensures execution of UMD Stores direction (POS, Visual, HR, Operations, etc.) uses resources appropriately and meets deadlines.
• Enforces and follows all University Policies and Procedures. Responds appropriately to policy and procedural violations and uses HR Resources to follow university guidelines.

Talent Management - 20%

• Makes quality hiring decisions and nurtures talent through strong networks in the store(s)
• Grows and develops talent through onboarding, orientation, customer service training, register training, etc.
• Provides current, direct, complete, and actionable positive and corrective feedback to others ensuring accountability.
• Accurately appraises the strengths and weaknesses of the team and coaches associates appropriately.
• Creates and cultivates an environment that allows others to reach their full potential while also fostering a fun and rewarding working climate.

Sales Performance - 20% :

• Responsible for the performance of the store team.
• Manages payroll hours to support the needs of the business and sustain profitability.
• Assesses visual needs and directs implementation of promotional changes to maximize sales.
• Prepares schedules by assessing business needs, traffic patterns and store activity to maximize sales.

Communication - 10% :

• Communicates any staffing or performance issues to UMD Stores Director
• Communicate product issues (i.e., fit, quality, damages, etc.) to appropriate Buyer
• Balance time and efforts across Street Level, Lower Level and Express store locations.

Supervisory Responsibilities

This position has direct supervision of the Customer Service Specialists, Student workers, and Dock Store Specialists.

Qualifications

Minimum Qualifications :

BA / BS degree plus four (4) years of experience or a combination of related education and work experience to equal at least six (8) years.

Knowledge, Skills & Abilities

• Experience in hiring and promoting talent.
• Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism.
• Excellent interpersonal skills and communication.
• Demonstrated ability to motivate and challenge a team to achieve results.
• Diligence and the ability to persevere in the face of resistance or setbacks.
• Growth mindset

Physical / Other Requirements

• Work varied hours / days as business dictates, including periodic weekend shifts.
• Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
• Able to operate and use all equipment necessary to run the store
• Able to operate computerized register system
• Able to move or handle merchandise throughout the store weighing up to 50 pounds

About the Department

UMD's Office of Student Life helps students to succeed in their academic work, make progress toward completion of their degrees, prepare for lifelong learning, and continue on after graduation to successful and rewarding careers.

http : / / www.d.umn.edu / student-life /

In support of the University mission, UMD Stores offers quality products and services to the campus and community while providing exceptional customer service as self-supporting units of Student Life.

http : / / umdstores.com / home.aspx

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning.

We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes :

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions.

You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

You are required to attach a cover letter and resume in order to be considered for the position.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.

The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

To learn more about diversity at the U : http : / / diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here.

Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university.

A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).