Automotive Volkswagen/Audi Warranty Admin

Job Description

Heritage Volkswagen of Parkville & Catonsville are looking to add an experienced Automotive Volkswagen / Audi Warranty admin to our team! Warranty Administrators ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims, and reconciles them accordingly.

Experience Everything MileOne has to Offer :

• Competitive compensation $45,000 - $65,000 depending on experience level
• Training and mentoring
• Great opportunities for advancement
• Positive, success driven work environment

Essential Duties :

• Process all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
• Notifies management of any deviations, and corrections required, and works closely with the service team to ensure the integrity of the repair orders
• Keep abreast of all factory recalls and announcements
• Works with departments involved in warranty to maintain proper procedures
• Reconcile all warranty receivables and work with the accounting department to obtain payments
• Resubmit all rejected claims promptly or receives authorization to write them off
• Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e. contacting the warranty help lines, rep, etc.
• Maintain a professional appearance and a neat work area
• Perform other duties as assigned

Qualifications :

• VW / AUDI Experience required
• 5+ Warranty experience required
• Willing to travel to two locations (Catonsville / Parkville)
• The Warranty admin we are seeking will need to handle all aspect of claim submission with a proactive approach to follow the claim from claim creation, to submission, to payment, to posting and clearing adjustments to the schedule.
• Must be able to handle all rejected claims according to dealer / manufacturer specifications and follow up on outstanding claims.
• Willingness to help assist / train dealership personnel to accurately process claims in a timely manner ensuring all manufacturer requirements are met.
• Knowledge of Claims statement posting
• Able to reconcile warranty receivable
• Handling of extended warranty claim payments and extended warranty receivables
• Strong attention to detail a plus
• Demonstrates a positive and professional attitude
• Knowledge of Reynolds and Reynolds computer DMS system integration - will train on DMS if individual is the right candidate

Our MileOne Employee Advantage :

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company.

MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund : by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and / or SMS text communications using an autodialer or otherwise, at the number you have provided.

Message and data rates may apply; text STOP to opt out after receiving text communications.

New Sales

Salary Range

$45,000 - $65,000

Heritage Honda Parkville

Post Internally and Externally

Zip Code

21234