Director of Operations

About Finfare

Finfare is dedicated to empowering SMBs, by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash back rewards.

Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services.

Our cardholders can tap into our vast network of reward program publishers and card-linked merchant offers, ensuring even bigger cash back rewards for their business.

We are always working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape.

Joining Finfare allows you to become part of a rapidly growing organization, grow to your full potential, and be a part of the next big thing.

Finfare is proud to be recognized as a Great Place To Work recipient in 2024, with a majority of our employees praising Finfare's strong internal culture and supportive team members.

About the Role

We are seeking a highly motivated and strategic Digital Lead to join our growing team. Reporting directly to our Marketing Director, the ideal candidate will play a pivotal role in shaping, executing, and refining our digital acquisition and growth strategy across channels.

As the key driver behind our customer acquisition and growth strategies, you will be instrumental in scaling our user base and expanding our market reach.

This role presents an exciting opportunity to shape the growth trajectory of a rapidly evolving fintech startup.

We are seeking a seasoned professional who can provide thought leadership, foster cross-functional collaboration, and be an individual contributor as needed.

Collaborating closely with the rest of the Marketing team, the design team, agencies, and sales teams, to help define our strategy and manage execution and optimization of our digital and social channels.

This is a great opportunity to play a pivotal role in shaping the growth journey of an innovative fintech startup with a collaborative and dynamic work culture that fosters creativity, learning, and personal growth.

Responsibilities

• Operational Strategy and Planning :
• Develop and execute the operational strategy in alignment with the company's overall objectives and growth plans.
• Identify operational opportunities and challenges, and develop action plans to optimize processes, enhance efficiency, and mitigate risks.
• Collaborate with executive leadership to set operational goals, KPIs, and metrics to measure performance and drive continuous improvement.
• Process Optimization :
• Streamline operational processes and workflows to improve efficiency, reduce costs, and enhance customer experience.
• Identify and implement automation and technology solutions to optimize operational functions.
• Establish and monitor key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement.
• Team Leadership and Development :
• Provide leadership and direction to the operations team, fostering a culture of collaboration, accountability, and continuous learning.
• Recruit, train, and mentor team members, promoting their professional growth and development.
• Conduct regular performance evaluations and provide feedback to drive high performance and employee engagement.
• Regulatory Compliance :
• Stay updated with industry regulations and ensure operational processes adhere to legal and compliance requirements.
• Collaborate with compliance and legal teams to develop and implement policies and procedures that align with regulatory guidelines.
• Conduct regular audits and assessments to monitor compliance and mitigate operational risks.
• Vendor and Stakeholder Management :
• Establish and maintain relationships with key vendors, partners, and stakeholders to ensure smooth operational execution.
• Collaborate with third-party service providers to negotiate contracts, manage service level agreements, and ensure quality service delivery.
• Evaluate vendor performance and make recommendations for improvements or changes as needed.
• Risk Management :
• Identify operational risks and implement appropriate risk management strategies and controls.
• Develop and maintain business continuity plans to ensure operational resilience in the face of disruptions.
• Collaborate with the risk management team to assess and mitigate operational risks and ensure adherence to risk management frameworks.
• Other duties as assigned.

Qualifications and Requirements

• Bachelor's degree in business, finance, or a related field (Master's or MBA degree preferred).
• Proven experience (7+ years) in operations management, preferably within the fintech industry.
• In-depth knowledge of fintech products, services, and operational processes.
• Strong understanding of regulatory requirements and compliance frameworks in the financial industry.
• Excellent leadership and team management skills.
• Analytical mindset with the ability to identify operational issues and develop effective solutions.
• Exceptional communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Strategic thinking and ability to align operational goals with the overall business strategy.
• Strong organizational and project management skills.
• Ability to work in a fast-paced and rapidly changing environment.

Bonus Points

• MBA (preferred but not mandatory).
• Direct startup or fintech experience.

Compensation

The salary range for this position is $180k - $240k + (depending on experience).

Benefits at Finfare

• Competitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s))
• Unlimited PTO
• 401K (with employer matching)
• Catered lunches three times a week
• Employee stock purchase plan (if applicable)
• Hybrid or on-site, depending on the role.
• Work sponsorship (if applicable)
• Parental leave
• Other employee perks

As part of our dedication to the diversity of our workforce, Finfare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital / domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.