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Merchant Support Specialist

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Merchant Support Specialist for their 2nd Shift remote team.Key ResponsibilitiesProvide best-in-class service and support to merchants via email and phoneTroubleshoot and diagnose software issues while maintaining positive merchant relationshipsGather merchant feedback to improve product offerings and document internal processesRequired QualificationsAt least two years of experience in a customer or merchant support roleExperience working second or third shift hoursProficiency with tools like Front, JIRA, Notion, HubSpot, Salesforce, and SlackExperience in B2B SaaS, ecommerce, or with ShopifyBasic knowledge of SQL, web development (HTML, CSS, JavaScript), or API integrations is a plus

15 days ago
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