Receptionist
The medical receptionist is one of the primary points of contact for the medical office.
The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.
Summary of tasks
- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
- Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
- Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
- Schedules all tests, MRI’s or referrals.
Also schedules next appointments and reschedules any patient appointments.
- Collects patient payments and records these payments on a daily batch sheet for billing.
- Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
- Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
- Protects patient’s rights by maintaining confidentiality of personal and financial information.
- Keeps office supplies within the clinic adequately stocked by anticipating inventory.
Qualification
- High school diploma or equivalent
- 2 years of relevant experience scheduling in a medical office environment
- Thorough understanding of medical office workflows
- 1 year of experience working with EHR
- Experience in Family Medicine and / or Orthopedics is a plus
Skills and Abilities
- Communication
- Multi-tasker
- Attention to detail
- Ability to work in a fast pace environment
- Teamwork / Collaboration
- Ability and desire to learn new things and improve processes
- Ability to listen and understand patient and provider concerns
- Self and situational awareness
Job Type : Full-time
Salary : From $14.00 per hour
Benefits :Medical specialties :
- Primary Care
- Orthopedics
- Radiology
Schedule :
Monday to Friday
Application Question(s) :
Please list the rate of pay you are looking for.
Education :
High school or equivalent (Preferred)
Experience :
- Customer service : 1 year (Preferred)
- Medical receptionist : 1 year (Preferred)
Work Location : In person
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