Enterprise Database Engineer (EDB Postgres)

Overview

Strategic Business Systems is seeking an Enterprise Database Engineer with 3+ years of hands-on experience in EDB Postgres to join our Managed Services team. Reporting directly to the Technical Lead, this role is responsible for providing Tier I and Tier II support across client environments. The successful candidate will handle day-to-day database administration tasks, troubleshoot issues, and ensure stable, reliable performance of EDB Postgres databases. This role is ideal for someone who has solid technical skills, a strong customer service mindset, and is looking to continue developing expertise under the mentorship of a seasoned Technical Lead.

Job Description

• Coordinate technical delivery with the partner and / or end customer
• Coordinate / oversee technical escalations
• Assist in monitoring onboarding and technical training of new team members
• Actively participate in "Governance" or "Team" calls or meetings and provide documentation as needed
• Monitor CMMC, NIST, Payment Card Industry (PCI) or other compliance as necessary
• Monthly audits to confirm knowledge base (KB) articles are created as applicable
• Ensure Run Book and all other documentation is kept up to date for each customer
• Ensure the shift checklists are accurately maintained
• Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up
• Automate reporting to the extent possible
• Collaborate with Technical Lead on monthly internal team training sessions
• Provide training and / or mentoring of less experienced team members
• Build and maintain relationships with customers
• Maintain professional communications at all times
• Support team on presales engagements as required
• Support billing as required with gathering and analyzing data
• Other duties as assigned by SBS Management

Requirements

About SBS

Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.

EEO Disclaimer

SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Accommodations

If you need an accommodation seeking employment with SBS, please email hr@sbsplanet.com. Accommodations are made on a case-by-case basis.

Equal employment opportunity, including veterans and individuals with disabilities.

J-18808-Ljbffr