Program Coordinator
ID 2024-25584
Location
CHAPS Building
Work Location
US-NC-Greensboro
Division : Name
Ambulatory
Department : Name
AMBSVC-Ambulatory Svc Admin
Category
CLERICAL / ADMIN
Position Sub-Category
OTHER
Position Type
Full Time (40 hours / week)
Employment Type
Employee
Exempt / NonExempt
Non-Exempt
1.00
Workforce Status
Hybrid I
Work Hours
40.00
Provider Schedule (specific schedule)
Monday through Saturday
On call Required
Overview
Talent Pool - Administrative & Clerical
The position is responsible for executing administrative and operational support related to planning, directing and coordination of activities associated with system-wide performance improvement, innovation design and Lean training led by the department of Innovation and Lean Transformation.
This position must be able to independently assist with the creation of support materials, basic data reporting associated with budget and improvement outcomes, training scheduling, participant registration and attendance tracking and evaluated as directed.
The schedule for this position is Monday - Friday, 8am - 5pm and some weekends. This is a Hybrid role.
Responsibilities
With a focus on increasing efficiency and customer service assesses and identifies needs for departmental operational workflow improvements, implements improvements and / or organizes other team members to be able to execute upon improvements.
Creates processes to build and drive operational infrastructure with little to limited direction.
- Autonomously leads and manages all logistics prior to and after assigned events which may include, but is not limited to, speaker, facility, catering, program materials and resources.
- Provides exceptional customer service skills both to internal and external customers, individually and as part of the organizational development team, by phone, electronically and in person.
- Pro-actively partners with OD staff faculty to design and develop creative and interactive classroom-based materials and presentations with limited direction.
- Provides on-site support during events which may include, but is not limited to, support for facility, AV and catering set up, material delivery and set-up, participant check in, AV, speaker and customer support throughout the event.
- Serves as the departmental resource for our LMS.Independently leads the classroom registration process for all learners / participants in OD programming and enters all details into the organization*s Learning Management System (LMS).
Provides accurate data entry, file maintenance and creates reports, as necessary, for registration, and events management
- Assists with budget management, manages financial reconciliation, including but not limited to credit card processing, cost containment and invoice management for events and programs.
- Owns responsibility for developing and tracking all relevant training and consulting metrics for the department. Performs data tracking and evaluation of training program results.
Qualifications
EDUCATION :
Required : HS Diploma
Preferred : Bachelor Degree; or an Associate's degree with 1 to 2 years of administrative support experience within a professional business environment.
EXPERIENCE :
REQUIRED : 3 to 5 years administrative support experience within a professional business environment and / or academic setting.
Education / Learning / Training.
Experience in event planning and / or coordination. Experience in organizing and overseeing operational performance improvement projects independently.
Experience in coordinating meetings, travel, and calendars. Advanced proficiency in Microsoft Office (PowerPoint, Excel, and Word).
Healthcare - Healthcare - Other.
PREFERRED : Experience in healthcare setting. Experience in a Learning and Development and / or Organizational Effectiveness team.
Learning Management System (LMS) experience. Experience in curriculum design.
LICENSURE / CERTIFICATION / REGISTRY / LISTING :
PREFERRED : Prefer assessment certifications, examples : MBTI, Firo-B, etc.
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