Office Administrator/Dispatcher

Office Administrator / Dispatcher

The Office Administrator / Dispatcher position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.

Job Title : HVAC Service Coordinator / Dispatcher

Work hours : 7 : 15am - 4 : 15pm, Monday-Friday, overtime as needed. Will be required to be on the on call schedule.

Pay Rate : $18.00 - $23.00 per hour, depending on experience + Benefits

Primary Job Function : Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.

Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information.

Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.

Required Qualifications :

• High school Diploma or equivalent
• Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment
• Two years dispatching, routing or schedule coordination for drivers, technicians, field operatives required
• Advanced customer service skills
• Ability to multi-task
• Organized
• Geographical knowledge of service area is a plus
• Knowledge of industry is recommended but not required
• Advanced Computer skills
• Project & Scheduling Coordinating experience

Qualifications Desired :

• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and able to work independently
• Follow policies and procedures

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