Job Category
Operations
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good you’ve come to the right place.
About The Role
The Director of Program Management plays a meaningful role leading a team of highly skilled program managers that drive the execution of large-scale, cross-functional initiatives and new product launches within our Customer Success organization.
The Director works with stakeholders to drive program prioritization and resource alignment to the most impactful programs.
They partner closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company.
The Director of Program Management understands and influences the business strategy, and helps connect the dots across the Customer Success organization and program management team to drive program execution efficiency.
This role requires a seasoned professional with strong leadership skills, exceptional project management expertise, and a deep understanding of the technology landscape.
Responsibilities
- Build, lead, and mentor a high-performing program management team
- Foster a collaborative and innovative work environment that encourages professional growth and development
- Acts as a business partner with Senior leadership across Customer Success to drive program prioritization decisions, mitigate risks and escalate issues as necessary.
- Understands and influences the overarching business strategy; acts as a bridge between different departments to ensure effective communication and alignment
- Optimize resource allocation to ensure efficient utilization of personnel, technology, and financial resources
- Influences and drives operational excellence efficiencies within PMO group and rolls out, as necessary, across the Customer Success organization
- Implement best practices in program management to enhance overall project efficiency and effectiveness.
Skills & Requirements
- Proven experience (15+ years) in program management within the technology industry, with a focus on delivering complex projects within highly matrixed environment
- Prior direct people management experience required leading, coaching and guiding both junior and seasoned team members
- Strong leadership skills and the ability to inspire and motivate cross-functional teams
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
- In-depth understanding of project management methodologies and tools.
- Proven experience working with global teams across multiple cultures, time zones, departments and functions
- Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
- Analytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environment
- Ability to lead a team within a fast-paced dynamic organization. Flexibility in shifting direction quickly when priorities change;
excellent multi-tasking skills
Ideal : Scrum master certification (CSM), PMI or PrMI certification
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