Patient Registration Team Leader

Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital;

Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations.

We believe our distinctive Signature Healthcare team approach is the way healthcare should be : medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary :

Oversee daily functions of Patient Registration Reps., train new hires, resolve issues within scope of responsibilities.

Location : 680 Centre Street, Brockton, MA

Department : Patient Registration

This is a full-time 40 hour / week evening position

Responsibilities :

Serves as a resource for Patient Registration and Admitting staff and other associates regarding department policies and procedures.

Assists with orientation and training of new team associates, cross-training for team associates and ongoing education and development.

• Assist in and assigns corrections of patient demographic, insurance, and physician information so that information is complete prior to billing patients and third parties as directed by Supervisor / Director.
• Acquires and maintains proficiency in all registration and admitting practices and operations specific to team responsibilities.
• Reviews reports and / or auditing activity to identify accounts with inaccurate and or missing data including patient demographic, guarantor, insurance, and physician information.
• Works with the Supervisor and Director of Patient Access to identify opportunities for process improvement and / or corrective action regarding data integrity performance of associates.
• Functions as a working member of the registration team and expected to be a subject matter expert.
• Acts as a resource for admitting staff as needed. Maintaining close contact with the Nursing Liaison and Admitting Officer.
• Assists with the completion of department projects and activities within established parameters to maximize productivity and achieve department goals.

Shares a common understanding of department concepts and objectives and works to achieve those objectives

Develops and maintains necessary training materials.

Knowledgeable of all the team’s job responsibilities and is able to assist in that responsibility when necessary.

Documents issues and identifies opportunities for improvement in processes and procedures. Discusses with Director or designee and provides written recommendations.

Ensures that Department staff acquires an understanding of their role as it relates to the functioning of the Financial Division as well as interrelationships with other hospital Departments.

May serve as primary contact for Department in absence of Director and Supervisor.

May serve as primary contact for Department in absence of Director and Supervisor.

BASIC KNOWLEDGE / SKILLS / APTITUDE / EXPERIENCE :

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to reasonably make appropriate judgment in communications and actions with department associates, patients, physicians, hospital associates, outside agencies, and vendors.
• Must have excellent customer service skills, ability to work independently, be self-motivated and type 35 wpm.
• Some Supervisory experience a plus.

Education / Experience / Licenses / Technical / Other :

• Education : High school diploma or equivalent required. Post High School Education in Business or Healthcare preferred or equivalent experience.
• Experience : Some Supervisory experience a plus.
30+ days ago