Loss Prevention Associate

Company Overview :

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service.

Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio).

Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization.

We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.

Job Summary :

Loss Prevention team members investigate and mitigate root causes of internal, external, operational and vendor related shrink.

This role will be seen as a key partner to store teams and will work collaboratively with store operations and other Heinen’s associates to implement strategic solutions that reduce shrink and improve profitability.

Job Benefits :

• Medical, dental, vision benefits eligible.
• 401K eligible (up to 5% full employer match).
• Paid holidays and flexible scheduling.
• Semiannual bonus eligible.
• Professional development opportunities.
• 20% discount card for in-store purchases.

Responsibilities :

• Analyzes external theft patterns and identifies organized retail crime activity.
• Conducts external theft investigations to identify and prosecute offenders.
• Conducts internal theft investigations to identify offenders.
• Maintains detailed investigation case files and documents investigative progress.
• Conducts store and warehouse facility safety and security assessments and proactively creates awareness surrounding external theft, internal theft, food safety and personal safety risks.
• Educates and coaches store teams regarding prevention of loss, and risk reduction.
• Supports teams across business units (retail stores, warehouses, manufacturing) with all Loss Prevention / Asset Protection related activities.
• Measures the effectiveness and impact of shrink reduction strategies and adapts as needed.
• Performs periodic cycle count inventories of high theft items and investigates variances.

Qualifications :

• High school diploma or equivalent.
• LPC, CFI, CFE, or CPP accreditation preferred.
• 5 years’ experience in retail loss prevention / asset protection. Leadership / supervisory experience preferred.
• Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems.
• Strong data orientation. Enjoys leveraging analytics to find solutions.
• Excellent written and verbal communication skills that can be used across all levels of the organization.
• Working knowledge of Microsoft tools including Outlook, Word, PowerPoint, Excel, and Teams.
• Able to build strong working relationships and work in a collaborative manner across all levels of the organization.
• Able to effectively plan, prioritize, meet deadlines, and maintain a high level of accuracy in a dynamic and fast paced environment.
• Able to lead, problem solve, and think critically.
• Superior professionalism, discretion, and judgment, maintaining the highest levels of confidentiality.
• Occasional travel to Chicago market.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.