Credit Card Operations Specialist Senior

CREDIT CARD OPERATIONS SPECIALIST SENIOR WHAT IS THE OPPORTUNITY? Processes Finance related responsibilities : Lockbox, Payments, Fee / Payment reversals and research, credit balance

Processes Admin related responsibilities : Boarding Consumer / Commercial applications, credit card maintenance, Fastrack related requests, Colleague Commercial Card portfolio

Access credit card software to perform following the functions, data entry, document verification and client service

Fast paced and deadline driven environment

Requires attention to detail, high degree of accuracy, with the sense of urgency in daily processing while maintaining excellent client service

Learns and keeps current on VISA rules and regulations

Responsible for maintaining operational integrity of credit cards through adherence to Bank and department policies and procedures

What you will do Handles payment processing from lockbox, ASAP to wires, etc

Board consumer / commercial card applications

Admin / Client Service / Finance credit card maintenance

General client service such as answering phones and responding to emails

Data and / or document verification

Preparation of monthly tracking reports

Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements

Completes all required training

Answering of phone calls similar to a call center enviroment

Must-Have* Bachelor's Degree or equivalent Minimum 3 years of banking / financial services experience Minimum 2 years of credit card operations experience Minimum 2 years of document / auditing experience Skills and Knowledge Position generally requires a minimum of 2 years credit card servicing experience in a volume-driven environment

Working knowledge of applicable regulations, consumer laws and banking industry practices required

Must have working knowledge of third party processing systems (e.g., total systems and M&I)

Excellent verbal and written communication skills to interact effectively with all levels of Bank personnel and clients

Working knowledge of the Microsoft application

Position requires incumbent to be detail and process oriented, work comfortably with numbers, follow specific written and / or verbal wire instructions, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data

Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines

Must be able to communicate effectively with internal and external clients via phone to answer inquiries and explain high risk conditions requiring their processing instructions and / or approval decision

Compensation Starting base salary : $22.27 - $33.43 per hour

Exact compensation may vary based on skills, experience, and location

To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues

Get an inside look at our Benefits and Perks

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL We start with a basic premise : Business is personal

Since day one we've always gone further than the competition to help our clients, colleagues and community flourish

City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today

City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.