Poker Room Supervisor

Company Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Summary Of Duties :

Supervises the daily operation of the poker room. Implements and administers Poker Room policies and procedures established by the Casino Operations management. Seeks to drive business to the Poker Room, making it welcoming and guest service orientated. Supervise employees to accomplish customer service and satisfaction goals. Be competent in working all positions in order to train and assist with problem solving. Ensure transactions are done correctly to safeguard Westgate assets. Complete all shift paperwork. Ensure compliance with gaming regulations. Analyze facts in disputes to determine solutions within guidelines for guest satisfaction.

Qualifications

Role and Responsibilities : (Includes but is not limited to the following)

• Supervise and protect all games, ensuring all rules and regulations are being followed.
• Administer department policies and transactions accurately, correctly, and timely.
• Verify all paperwork pertinent to the job.
• Oversee and run the Daily Poker Tournaments.
• Respond to guest and team member inquiries professionally and timely. Always provide guest satisfaction.
• Supervise (and recommend counsel when appropriate) employees to accomplish superior customer service and satisfaction.
• Communicate and consult with the Poker Manager and Director of Slot Operations for ways to stimulate business levels and increase head count.
• Suggest and help create monthly marketing promotions, including providing analytical feedback to the Poker Manager and Director of Slot Operations.

This position is not limited to just these duties listed in this job description. Duties and responsibilities can be changed, reduced, or deleted by management to meet business needs.

Performance Requirements : (Knowledge, SKILLS, and abilities)

Ability to read, write, speak, and understand the English language to ascertain and document important information, to follow written and / or verbal instructions and to provide clear direction / guidance, sometimes revising procedures to accommodate unusual situations. Communicate effectively both verbally and in writing to provide clear direction, instruction, and guidance to staff. Assign and JOB instruct all personnel in details of work. Observe performance and encourage improvement. Monitor workload and make staffing adjustments accordingly. Ability to deal with a number of problems requiring initiative and good judgment. Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.

Additional Information

Experience Requirements

• At least 3 years poker manager / supervisor experience.
• Basic mathematical skills necessary to verify / balance reports and perform simple calculations.
• Ability to access and input information using a moderately complex computer system.
• Supervise all staff including selection, training, counseling & discipline.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean, and well-groomed appearance.
• Ability to manage rating system that is provided.
• Schedule and maintain proper game spread.
• Willingness to adapt to direction that may be contrary to your previous knowledge or experience.
• Handle and manage cash and chips.
• Ability to manage tournaments, web page and in-house communication thereof.
• Knowledge of Poker Atlas software is preferred.

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