Mortgage Loan Servicing Specialist I

SUMMARY

Performs complex and / or non-routine administrative tasks, exercising significant judgment and discretion in the performance of duties usually in support of a single team within Loan Operations.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Basic knowledge of retail loan documentation and servicing requirements. Knowledge of federal and state regulatory guidelines
• Minimum one year of experience in a Loan Operations environment
• Previous experience with Mortgage and escrowed loans
• College degree preferred, but experience is the key qualification
• Strong verbal and written communication skills are required
• Working knowledge of Microsoft Outlook, Word, and Excel
• Ability to think critically and problem solve with guidance
• Basic knowledge of federal and state banking regulations

JOB FUNCTIONS

• Gather escrow origination details and payments to ensure loan packages are complete and fulfill escrow requirements
• Review completed loan boarding to validate the escrow entries and funds assigned for the account
• Process boarding and requested loan maintenance in compliance to Bank, regulatory and compliance guidelines. Working knowledge of regulatory oversight to include but not limited to RESPA, FCRA, FACTA, CFPB, and other mortgage servicing requirements.
• Prepare, deliver and complete escrow maintenance ensuring payment of insurance, PMI, taxes, and other escrowed services.

Foster relationship with third party servicing agents representing the Bank and the Customers of the Bank. Prepare instructions and engage representatives to complete payments and reports in a timely manner.

• Generate payments for escrowed insurance and taxes
• Meet performance standards of established production and quality metrics
• Take ownership of other duties as assigned
• Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership
• Adhere to Corporate and Loan Operations policies and procedures as prescribed
• Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times
• Provide world-class service to internal and external clients with a sense of urgency and positive attitude
• Demonstrate exceptional organization and time management skills and the ability to balance competing priorities to meet multiple deadlines

SUPERVISORY RESPONSIBILITY

This position does not manage employees.

WORK ENVIRONMENT

E Broad Street, Greenville, SC

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires minimum travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.