Credit Supervisor - Corporate (Las Vegas)

JOB SUMMARY :

We are currently seeking candidates for a Supervisor position in our Enterprise Shared Service Credit team, located in Las Vegas, Nevada.

The Credit department provides three essential services : (1) processing casino credit applications providing standard or express / preferred service levels (2) conduct credit worthiness research to support credit approval / decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications

DIRECTLY SUPERVISES (Clerk ESS Credit) :

KEY JOB FUNCTIONS :

• Manage credit office operations manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
• Supervise credit application processing by credit clerks including : collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file.

Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system

• Credit application evaluation perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval / denial decision.
• Enters and adjusts the following information in the Casino Management System : Make customer credit information entries and pre-approval message entries in the casino management system.
• Team development develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
• Enhance customer service develop the credit team to be customer service driven to achieve speed and quality of service goals
• Implement continuous improvement implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
• Handles internal and external inquiries for casino credit information
• Other duties are assigned as required.

EDUCATION and / or EXPERIENCE :

5+ years experience in casino industry experience preferred. High School Diploma required Associate’s degree or Bachelor's degree preferred.

QUALIFICATIONS :

Requirements listed below are representative of the knowledge, skill, and / or ability required to perform this job successfully.

• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
• Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
• Ability to manage numerous projects simultaneously at various stages of completion
• Able to comfortably communicate with internal and external customers
• Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
2 days ago