Shift Lead, AVECCC

The Shift Lead position is one of the most important positions in AVECCC hospitals. Our staff and veterinarians look to our shift leads as an example and are expected to set the tone of the hospital for each shift.

Shift Leads are responsible for actively working to create a positive and safe working environment through regular check ins with their team, displaying consistently solution focused and positive attitude on the floor, and creating solutions as issues occur.

Actively seeking out positive interactions with your team throughout your shift is required. Other duties include and are not limited to : managing the flow of the hospital, providing technical training to coaching staff members to better their technical and interpersonal skills, being an example on the floor at all times, maintaining positive and professional behavior, and providing high-quality customer service.

Day shifts or Overnight

1) Leads support staff of Technician Assistants, Kennel Technicians, and Certified Veterinary Technicians. a. Ensures :

i. Policies and procedures are being followed ii. A team environment is being fostered

iii. Positive and open communication is occurring

iv. Appropriate medical techniques are being utilized

v. Employees are demonstrating high quality customer service to all clients

vi. Provide feedback to the direct report if any corrective action or coaching is needed for

any employee

2) Works with the Hospital Manager and Technician Supervisor to determine staffing levels from shift to shift.

a. Assigns staff roles per shift

i. Reassigns duties as needed per the needs of the shift

b. Asks for additional help when warranted based on the call-in guidelines c. Sends staff home when not needed anymore

3) Participates in regular team meetings with Hospital Manager and Technician Supervisor to :

a. Identify areas for improvement within the Hospital.

b. Ensure consistent messages are being provided to employees c. Increase knowledge of supervisory skills

d. Develop a cohesive team

4) Assists with the orienting and training of employees

a. Assists with the on-boarding process of new hires

b. Assists with the advancement of existing employees

5) Establishes and reinforces a supportive team environment

a. Discourages negative attitudes, gossip b. Encourages and promotes positivity

i. Team Huddle

ii. Thanking co-workers at that moment

iii. Alerting management when someone goes above and beyond c. Has a can-do / will-do attitude

6) Assists with resolving client needs, concerns, and complaints.

7) Ensures a safe and clean working environment.

8) Assists with monitoring offices and hospital areas, and ensures compliance with duties. Notifies

Technician Supervisor if proper policies are not being followed or duties not being completed a. Lab

i. Equipment is properly maintained and we do not run out of supplies

b. Surgery

i. Equipment is properly maintained, we do not run out of supplies ii. Packs properly cleaned

iii. Properly stocked c. Radiology

i. Badges properly managed

ii. Log is updated after each shift iii. Clean and supplied

d. Equipment

i. Broken equipment is properly addressed

ii. Broken equipment is tracked and received back in a timely manner iii. Team members using equipment appropriately at all times

e. Isolation

i. Kept clean and stocked

ii. Equipment is properly maintained and functioning

9) Assists with auditing charts for missed charges and nursing notes are entered thoroughly, accurately and properly.

10) Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.

11) Demonstrate proficiency in (but not limited to) :

a. Venipuncture

b. Managing patients in all phases of anesthetic procedures.

c. Appropriate handling of sample collection, as well as using and maintaining laboratory equipment.

d. Safely and effectively obtaining diagnostic radiographic images as well as assisting in non- radiographic imaging procedures.

e. Administration of medications, fluids, and blood products.

f. Knowledge of animal handling / restraint.

g. Wound and bandage management.

h. Knowledge of pre-operative surgical procedures and circulating duties.

i. All aspects of patient care, with particular regard to emergency and critical care patients.

j. Appropriate sterilization techniques.

12) This is a full-time position, must work a minimum of 30 hours a week, no less than 3 shifts per week, and could be expected to be available to help on all shifts if needed.

13) Meeting attendance and participation (Shift Lead and Hospital meetings) is required on a weekly basis. In addition, emergent meetings and workshop attendance is expected above weekly meetings.

14) Shift Leads are expected to participate in On Call weeks on a rotation.

a. Taking call outs

b. Updating attendance tracker in real time.

c. Communicating schedule needs with relief team, staff

d. Open communication with the in-hospital leader / team impacted by the call outs.

15) Shift Leads will have their team surveyed quarterly in an effort to measure effectiveness and check in on the needs of the team.

About AVECCC :

AVECCC is a 24 hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US.

Our clinical team works closely with neurologists, internists, dermatologists, oncologists and a surgical team to provide the highest quality care to our patients.

AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness.

We offer competitive pay, quarterly bonuses, CE allowance, full benefit packages,

401K with a company match, overnight pay differential, and Paid Time Off.

About Ethos :

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.