- Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player;
- able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation;
and is able to frame problems and solutions from the user’s point of view.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Tasks and Responsibilities
Responsibilities include but are not limited to :
- Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams.
- Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes.
- Communicate research insights and frame actionable recommendations and concepts.
- Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, etc. as needed.
- Contribute to the repository of research findings and insights for future use and reference.
- Advocate for the user in areas of web accessibility and inclusion.
- Embrace UX research best practices and methods.
- Embrace our open culture of optimism, curiosity, and rapid experimentation.
Education
Bachelor’s degree in visual design, computer science, HCI / Human factors, or similar.
Years of Experience
0-2 years of experience.
Core Competencies
Service-Oriented, Strives For Positive Results.
Knowledge, Skills, Abilities and Other (KSAOs)
- 0-4 years of web design and / or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes.
- Working knowledge of user / web analytics technologies such as Adobe Analytics.
- Some experience with information architecture, usability heuristics, and HCI fundamentals.
- Solid communication and organization skills.
- Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others.
- Demonstrate a portfolio of case studies highlighting UX research discovery and validation.
- Basic understanding of agile / scrum processes and best practices.
- Comfortable with ambiguity and bringing research insights to life through presentation and storytelling.
- Ability to collaborate and learn from anyone in the organization.
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