Customer Care Representative ($16/hr )

Position Overview

Come join the Rentokil-Terminix family in this advanced position to assist customers and expand relationships! All from the comfort of your home!

This is a remote job opportunity, so you’ll never have to leave the comfort of home as long as you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an ethernet outlet (25Mbps download & 5Mbps upload speeds) you will be just fine.

Application and Interview Expectations

Step 1 : Online application, including resume / CV

Step 2 : Online assessments and Video Interview with Talent Acquisition team

Step 3 : Offer and on-boarding

What do our Customer Care Representatives do?

This position is responsible for handling incoming and outgoing customer interactions across multiple communication platforms to address customer needs and ensure retention.

Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.

Responsibilities include, but are not limited to;

Handles customer correspondence for service, scheduling, and billing inquiries

Offers creative Home Inspection leads to qualifying customers

Cultivates and maintains on-going customer relationships

Uses computerized system for identifying customer needs, tracking contacts, information gathering, and / or troubleshooting

Communicates with branch personnel to resolve service and scheduling issues

Initiates outbound customer service calls for various campaigns

Handles incoming calls from technicians to provide support

What do you need?

High School Diploma or GED

1-2 years of customer service experience preferred

Basic knowledge of Google Suite and Microsoft Windows

Ability to type 25 wpm preferred

Good verbal, written, and interpersonal communication skills

Must be able to meet the standard KPI required metrics

Ability to maintain professional communication and remain efficient in a fast-paced environment

Good problem-solving skills

Ability to work flexible schedule, including weekends and holidays

Must be dependable and consistently punctual for all scheduled shifts

A private home office / workspace suitable for working remotely during scheduled shift

Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable

Child / dependent care as necessary during the hours of scheduled shift

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility