Lead UI/UX Designer - Enterprise Design

West Creek 3 (12073), United States of America, Richmond, VirginiaLead UI / UX Designer - Enterprise Design

As a Lead UI / UX Designer on the Servicing Experiences design team, you’ll be responsible for driving the Assistance body of work, which is focused on providing ML-driven assistance to customers through search, help and conversational experiences.

As such, you'll be working with Product, Tech, Research and Data Science to define product strategies and guiding a design team in the delivery of work against those strategies.

You’ll be a steadfast advocate for our customers, ensuring that their needs are incorporated into every phase of the design and delivery process.

And you’ll be responsible for ensuring that experiences delivered meet our high bar for experience quality.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

As a lead and maker, you’ll be asked to handle responsibilities, including :

Strategy & Planning

Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

Advocating for the customer through human-centered design methods, including : discovery, research, whiteboard sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovering & Delivering

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by :

Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

Framing problems, defining insights, and designing new methodologies / practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing and creating new standards to contribute to our internal design system, best practices, and guidelines

Storytelling through business acumen and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 5 years of experience with UI and UX design

Preferred Qualifications

Master’s Degree in design or business

Experience designing for cross-channel experiences

Experience working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Figma

Experience designing experiences powered by machine learning

Familiarity with working and contributing to and established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $163,300 - $186,400 for Manager, Design