Culture & Communications Manager

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Location(s) : Hybrid - Silver Spring, MD, United States

POSITION SUMMARY :

HIAS seeks a Culture & Communications Manager to coordinate employee feedback mechanisms, the response to feedback received, and the communication of actions and steps taken.

This role will also support internal communications tools and platforms such as newsletters, staff meetings, staff learning sessions, staff calendar, and our employee intranet system.

Depending on the background and skills of the candidate, this role may flex towards strength and past professional experience, including graphic design, change management communications, and / or event support and training.

After a period of onboarding the role-holder will provide Maternity Leave cover for some of the tasks of the Director, Culture & Communications.

Note, the salary range for this position is $75,000.00-85,000.00.

ESSENTIAL FUNCTIONS :

EMPLOYEE FEEDBACK MECHANISMS

• Coordinates roll-out of staff feedback mechanisms, for example information and feedback forums, staff question inboxes and, as budget allows, a global feedback platform.
• Ensures survey feedback is collated and shared with staff and leadership.
• Facilitates action planning as a result of staff feedback, ensuring that action points are taken forward by relevant owners and communicated out to staff.
• Performs other duties as assigned.

WRITTEN STAFF COMMUNICATIONS

• Compiles and produces the trilingual biweekly global newsletter and weekly global staff update.
• Together with the Director, Culture & Communications, reviews and revises internal mass emails including those from executive leadership, as well as other departments around the organization.
• Supports with revision and editing of written how-to guides and manuals, as needed.
• Assists with review of and preparation for internal meetings and presentations, as needed.
• Compiles talking points for internal leadership, as needed.
• Ensures that formatting and design is in line with best practice internal communications approaches.
• Supports change communications and designs and implements change management plans, as necessary.
• Performs other duties as assigned.

EMPLOYEE ENGAGEMENT & RECOGNITION

• Assists with annual global employee recognition awards, for example HIAS Values Awards and Staff Anniversaries.
• Creates internal campaigns for organization-wide initiatives, for example the HIAS 2030 Strategy implementation, and more.
• Assists with coordination, planning and design of internal staff events, including internal learning series (HIAS Learns) as well as monthly staff meetings and town halls.
• Facilitates and moderates internal staff events over zoom, as needed.
• Performs other duties as assigned.

INTERNAL COMMUNICATIONS SYSTEMS

• Serves as point person for internal communication software, such as ContactMonkey and DeepL, Zoom Webinar, including liaising with IT, and providing light tech support and training to internal users.
• Manages content on intranet system, including coordinating with content leads to keep information up to date.
• Performs other duties as assigned.
• Supports Jewish holiday office celebrations, including scheduling, set-up, and content.
• Coordinates and facilitates roll-out of staff education and information about HIAS’ identity.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS :

• Solid work experience in internal communication or employee engagement teams in global organizations, or demonstrable transferable skills.
• Proven ability and successful experience in creating and managing effective communications initiatives that cater to audience needs, including newsletters, staff meetings and events.
• Experience with employee engagement tools extremely helpful.
• Exceptional organizational and project management skills.
• Outstanding written, verbal, and visual communications skills, demonstrating clarity of thought, ability to influence, and skill in adopting appropriate tone.
• Understanding of written style / voice, audience needs and interests.
• Exceptional judgement.
• Experience in creating talking points and written communication for other voices.
• Ability to manage feedback coming from all sides, while seeing the full picture of the organization.
• Discretion with sensitive information.
• Track record of collaboration and positive, productive relationships with multiple internal partners.
• Confidence in presentation and facilitation a plus.
• Understanding of, or willingness to learn about Jewish holidays and events, and the intersection of Jewish values and humanitarian principles.
• Experience with design software (Canva, Photoshop) extremely valuable.
• Solid writing, editing, and proofreading skills.
• Desire / openness to learn new software platforms as needed.
• The successful candidate is likely to have 4-6 years of relevant experience.
• Knowledge or proficiency in Spanish and / or French a plus.
• Travel, to include travel to insecure operating environments, may be required.

HIRING PROCESS :

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward.

Here’s a snapshot of our hiring process :

• Phone screen with a HIAS recruiter.
• Video interview with the hiring manager.
• Video interview with a panel of HIAS employees.
• In-person interview with the hiring manager.
• Online reference check with SkillSurvey.
• Offer and background check with Shield Screening or HireRight.
• Start your professional journey with HIAS!

Note : Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US :

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America.

Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people a history of oppression, displacement and diaspora.

HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world.

Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards.

We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe.

People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply.

We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION :

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION :

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES :

We Welcome the Stranger

We Pursue Justice

We Approach our Clients with Empathy

We Believe in Changing the World through Partnership

We Act with Courage to Build a Better World

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY :

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification.

We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!

SAFEGUARDING :

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS.

We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel.

Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and / or sexual harassment during employment, or incidents under investigation when the applicant left employment.

Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

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