Job Summary
- Responsible for IOA Bond Account Management activities independently of Producer direction, including client service and communication;
- team leadership; directing daily tasks and work activities of Account Executive / Managers / Account Manager Associate / Account Associates / Account Assistants;
- team productivity, quality, and service levels; implementation of client bond administrative processes, tracking, new bond set-up, accounts receivables monitoring, bond review, data management / account team communication;
team and individual professional development.
What You’ll Do :
- Communicate leadership vision / mission for Bond National that compliments the larger IOA corporate vision / mission.
- Supervise a team within Bond National, to ensure work volumes are accomplished effectively and efficiently.
- Make recommendations regarding staff and management within Bond National including disciplinary action, and succession / replacement.
- Directly manage W-2 staff, including communicating expectations, monitoring individual employee performance, coaching, and counseling, and taking appropriate corrective actions as needed.
- Serve as primary front-line Human Resource manager for Bond National, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met.
- Establish and communicate productivity, efficiency, quality, and service standards within Bond National, and continuously monitor and improve performance.
- Encourage ongoing growth and professional development of all personnel within Bond National level team building and other activities to continuously improve employee engagement.
- Actively promote IOA culture at all times, including initiation of and participation in Bond National team building and other activities to continuously improve employee engagement.
- Work effectively with sales personnel, seeking input and developing win-win solutions to any operations-related process, service, quality, or personnel issues.
- Spend 75% of time as Account Manager for an assigned book of business, and meet all performance expectations regarding production, quality, and service associated with that book.
- Bond Book of Business will consist of 90% Contract / 10 % Commercial.
- Develop, implement, improve, and ensure compliance with core work processes throughout Bond National including identifying and adopting best practices.
- Maintain a high degree of technical competence and industry / market expertise.
- Ensure management / leadership skills are continuously improved by actively participating in internal / external professional development opportunities.
- Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees and vendors.
- Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
- Perform other duties as assigned.
What We’re Looking For :
6 + years of industry experience, with deep, wide-ranging industry knowledge
4 + years management experience
All required active licensing.
Exceptional IOA Account Management skills, spending 50% of time managing book.
Outstanding verbal / written communication skills
Demonstrated outstanding people management skills.
Negotiation skills
PC proficiency
Exceptional personal character
What We Offer :
- Competitive salaries and bonus earning potential
- Great benefits, including company paid health insurance
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Participation in our employee stock plan
- Opportunities for professional growth and career progression
- A culture that emphasizes respect for every individual
- Company commitment to work / family life balance and community service
- Teammates who share your drive for excellence
- Knowing every day you are helping our clients protect their families and businesses
Still wondering if IOA is the right fit for you?
- If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
- If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
- If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.
2581
20 days ago